Residential Supervisor

Moonlight Basin Big Sky, MT
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There’s a side of Big Sky, Montana that speaks to those seeking something special. A vast 8,000-acre landscape where stunning natural beauty and an endless array of alpine adventures blend together to create a private club and mountain living experience like no other.

Whether it’s winter or summer, Moonlight Basin is something you won’t soon forget. The mountain scenery, the direct access to some of the finest skiing at Big Sky Resort, the hiking, the golf and so much more all add up to the perfect place to work and enjoy Montana.

Moonlight Basin is located right in the middle of the best things to see and do in Montana. You can visit Yellowstone National Park. Explore the national forest and wilderness lands. Come down to the town of Big Sky and shop, eat, and catch some music. Bozeman is a short drive and easily accessible by Skyline Bus.

POSITION REQUIREMENTS:

  • Provide supervision, oversight, training, development and guidance to all Residential Associate team members including:  regular feedback to team members regarding their job performance.
  • Respond and follow up daily with clear and consistent communication via email and phone for reservation inquires, bookings as well as guest and owner correspondence.
  • Ensure superior guest service, guest satisfaction and resolutions related to reservation booking and vacation planning.
  • Coordinate vacation planning and concierge efforts.
  • Ability to effectively assess guest / owner issues and resolve the issue in a professional and timely manner.
  • Effectively take direction from Residential Managers to assist and coordinate with internal teams as needed to ensure a seamless experience for all parties.
  • Work with the Residential Team to accommodate all special requests and schedule changes.
  • Daily procurement tasks in reservation software as it pertains to guests, members, and residences.
  • Reconcile residence, owner, and guest accounts and reservations as needed.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established Moonlight policies, procedures, and standards of service to achieve the overall objectives of this position.
  • Consistently create positive associate, member, and guest interactions.
  • Produce daily reports for upcoming guest arrivals and departures and coordinate with internal teams to ensure homes are in a constant state of readiness.
  • Track office and welcome basket amenity inventory, place orders as needed.
  • Coordinate and complete office administrative duties.
  • Attend and participate in weekly staff meetings
  • Cultivate and maintain quality relationships with owners, vendors, and contractors to ensure positive current and future business.
  • Arrange for small maintenance repairs when appropriate.
  • Perform routine inspections of residences to detect and remedy any maintenance concerns.
  • Routinely and continuously provide guidance regarding the condition of homes by conducting pre-arrival inspections and providing feedback to the Residential Services team.
  • Regularly assist with the staging of homes for guest and member arrival.
  • Conduct residence arrival check-ins with guests.
  • Manage and oversee daily tracking spreadsheets

QUALIFICATIONS:

  • High School Diploma or equivalent is required, Bachelor’s Degree preferred.
  • Experience in sales, reservations, and hospitality
  • Valid driver’s license
  • Reliable form of transportation

REQUIRED SKILLS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

  • Possess or acquire Montana Property Management License within 90 days.
  • Knowledge of the Big Sky area and community activities, dining options, events, etc.
  • Ability to influence and manage others
  • Exceptional organization skills and strong attention to detail with the ability to multitask.
  • Excellent communication skills, both verbal and written.
  • Proficient with communication technology.
  • Knowledge of or the ability to learn reservation software.
  • Exceptional interpersonal skills.
  • Self-directed, highly motivated, and able to work independently with minimal supervision.
  • Ability to quickly respond to and anticipate the needs of guest and member.
  • Ability to maintain a professional demeanor with all members, guests, and associates.
  • Strong computer skills with knowledge of Microsoft Outlook, Word, Excel, Power Point, chat applications, etc.
  • Basic marketing/ sales knowledge
  • Honest, respectful, trustworthy, dependable, caring and fun
  • Upbeat, positive disposition with genuine “can-do” attitude

ESSENTIAL JOB FUNCTIONS:

  • Must be able to access, input, and retrieve information from a computer.
  • Must be able to communicate by various means including but not limited to phone, email, and text.
  • Must be able to study and acquire knowledge of all Moonlight operations.
  • Must be able to operate a motor vehicle.
  • Must have a flexible schedule and the ability to work days, nights, holidays, and weekends.
  • Must be able to work outside in all weather conditions.

PHYSICAL DEMANDS:

  • This job requires daily work in the field. You may be required to travel in inclement weather conditions between properties.
  • You must be able to lift 50 pounds.
  • Position requires sitting, standing, walking, and climbing stairs.

DISCLAIMER:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities for this specific job. The responsibilities, tasks, and duties of this position might differ from those outlined above and other duties may be assigned as necessary.

 
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