Emergency Dispatcher

Medstar Ambulance Michigan Clinton Township, MI



Do you possess the unique set of skills and passion it takes to be a first responder? Do you thrive on the adrenaline you get from working in a face paced, intense, and multi-tasked environment? If so, here’s a great opportunity to join a fast-growing organization that is changing the EMS industry. Medstar is Michigan’s most respected EMS and mobile health organization and is currently experiencing growth unparalleled by any other EMS service in Michigan.

We are seeking qualified, experienced dispatchers and call takers to join our growing team of first responders. If you are ambitious, motivated, positive, and energetic, we want you to join us as we redesign our new communication center. At Medstar, we take pride in our core values:

·        Quality of Service

·        Compassion

·        Teamwork

·        Integrity

If these are values that you share with us, we encourage you to submit your application for the dispatcher position we currently seek to fill. Here are the details:


2+ years of previous emergency medical or other 911 related dispatch experience is required.

Experienced in using CAD, ZOLL, NETVIEWER system software is preferred.

EMD certification preferred. If not currently certified, you will be required to obtain certification within first year or employment. Cost reimbursement upon successful completion of course.

High School diploma required. Bachelor’s degree preferred.

Must possess strong communication skills, both verbally and written.

Must have the ability to work and multi-task in a stressful environment.

Must exhibit strong leadership skills and be willing to lead the team during emergent situations.

Must be willing to act in the capacity of a dispatcher trainer as required.

Must exhibit strong problem solving and critical thinking skills.


Dispatches emergent and non-emergent calls in strict adherence to Medstar Communication Center policies and procedures.

Establishes a clear understanding of and upholds a strict adherence to all Medstar Communication Center policies and procedures.

Communicates professionally and effectively with all team members within the organization.

Maintains a professional attitude and appearance in accordance with Medstar policies.

Exceeds expectations while providing the highest level of customer service to our patients, contracted facilities and partner hospitals.

Answers emergent and non-emergent phone calls coming into the Center when required to do so.


Works effectively as a constructive team member within the Center, and independently when required.

Medstar Ambulance Michigan is an EEO employer - M/F/Vets/Disabled
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Medstar Ambulance Michigan endeavors to make https://medstarcareers.easyapply.co/job/emergency-dispatcher-3 accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Scott Hicks/VP of Administration at 586-783-0556 or shicks@medstarambulance.org