Banquets Lead Hand

Calgary, AB Seasonal $17.50/hour

Department: Food Services - Banquets 

Position Type: Casual

Contract Start Date: April 22, 2024

Hourly Rate: $17.50

Hours: Varies

What we offer:

  • Flexible work arrangements where no one day is similar
  • Working in a beautiful park setting
  • Free entrance to the Park, including to our many public special events
  • Employee discounts on food and retail items and free parking

Who We Are:

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview:

Under the direction of the Banquet Manager and the Assistant Managers, the Banquet Lead Hand performs a variety of tasks to ensure the smooth and efficient operation of banquets and catered functions at Heritage Park. 

Responsibilities:

  • Ensure proper banquet supplies, including tablecloths, dishes, cutlery, glassware, and paper supplies, are at the correct location for each function. 
  • Assist in transferring products and supplies between venues as necessary. 
  • Assist with set-ups and organization of venues as required. 
  • Aid in product ordering and staff/volunteer scheduling as assigned. 
  • Provide leadership and support to Banquet and Kitchen staff before, during, and after functions. 
  • Supervise and direct Banquet Staff to ensure adherence to policies and standards. 
  • Ensure dirty linen is returned to Gasoline Alley as appropriate. 
  • Willingly accept shifts as a Banquet Captain or Bartender as necessary. 
  • Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers. 
  • Create a welcoming atmosphere for visitors with a customer-focused approach, offering polite greetings and actively acknowledging guests. 
  • Handle situations positively and provide valuable information to enhance the overall visitor experience. 
  • Perform other duties as required. 
Organizational Excellence and Wellbeing
  • Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
  • Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy
  • Actively support a positive work environment by creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
  • Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders

Required Qualifications:  

  • High school diploma or equivalent. Post-secondary training in the hospitality area would be an asset 
  • Minimum of one year of previous experience in banquet operations or related hospitality roles. 
  • Knowledge of banquet supplies, set-up procedures, and organizational skills. 
  • Possessing a valid Class 5 driver's and ProServe license is required.  
  • Ability to assist with product ordering and staff/volunteer scheduling. 
  • Leadership and supervisory skills to provide support to Banquet and Kitchen staff. 
  • Flexibility to accept shifts as a Banquet Captain or Bartender when required. 
  • Strong customer service skills with a friendly and courteous demeanour. 
  • Effective communication skills for interactions with guests, staff, and volunteers. 
  • Ability to handle situations positively and provide valuable information. 
  • Willingness to perform various duties as required by the Banquet Manager and Assistant Managers. 
  • All successful candidates (over 18) will be required to go through a Police Information Check as a condition of employment.  

Special Clothing and Equipment: 

  • Appropriate costuming and safety equipment will be provided by Heritage Park if applicable; and 
  • Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee. 

Special Working Conditions: 

  • The position will be exposed to weather extremes and will work both indoors and outdoors; and 
  • This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods 

Hours of Work: 

  • The standard hours for this role vary based on operational needs. 
  • The schedule will generally be five consecutive days per week (Monday to Friday); and 
  • Occasional holiday, evening, and weekend work may be required 

Please visit our careers page to see more job opportunities.

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