Field Support Engineer

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JOB TITLE: Field Support Engineer

DEPARTMENT: Service Support

REPORTS TO: Field Support Supervisor

EMPLOYEE TYPE: Full-Time

LOCATION:  125612 Commercentre Dr. Lake Forest, CA 92630

GENERAL JOB DESCRIPTION

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.

The Field Support Engineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations

Provide pre-sales technical support to articulate product functionality and features

Maintain Product Demo room with operational equipment.

Conduct product demos / training at Chroma, Customer facilities or online.

Resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted

Ability to travel domestically and/or internationally up to 60%

Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue

Diligent in solving and following up on customer issues

Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software

Continuous review of process for improvements

Effective time management

QUALIFICATIONS

Minimum two years of formal technical school in electricity/electronics AND

Five years or more experience in use of AC power electronics / Battery Test Solutions OR

Four year degree in Electronic Technology or Electrical Engineering

Capacity to work under tight or shifting deadlines and adhere to procedures

Solid electrical knowledge to be able to understand industry requirements

Logical approach to problem solving

Professional level verbal and written communication skills

Proficient in MS Office

Ability to work out of a home office

Field Service experience in a technical discipline is a plus

Must be a U.S. Citizen, or a Permanent Resident

Knowledge of PowerPro or Battery Pro software is a plus

Knowledge of LabVIEW environment is a plus

SUPERVISORY RESPONSIBLITIES

This is a non-supervisory position.

PHYSICAL DEMANDS

General office skills and dexterity are required. Must be able to lift 30 pounds.

CHROMA SYSTEMS SOLUTIONS INC is an EEO employer - M/F/Vets/Disabled
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CHROMA SYSTEMS SOLUTIONS INC endeavors to make https://chromasystemssolutionsinc.easyapply.co/job/field-support-engineer-5 accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Recruiter/Technical Recruiter/Human Resources at 949.600.6400 or CSSJobs@chromausa.com