Hotel Front Desk Agent - Hilton Garden Inn Fishers/Indianapolis

Fishers, IN Full-time $13.00-$14.00/hour

About Dora Hospitality

Dora Hospitality Group is a third-generation family-owned management group. We hold family values close and have maintained a Midwest mentality when it comes to hospitality—and to this day, it’s been the root of our growth.  Dora Hospitality Group achieves excellence in service through hands-on administration of hospitality professionals.  The company maintains its reputation as the industry leader by promoting a strong work ethic, encouraging the development of excellent moral characteristics and values.   

Are you self-motivated, passionate and deliver the best customer experience to delight guests?  The Hilton Garden Inn, Front Desk Agent position may be your next career move!

 https://dorahg.com/

Job Overview

All members of our staff, our Guest Service Agent will possess the ability to effectively deal with guest and employee concerns in a friendly and positive manner. This will involve listening to the nature of concern, demonstrate empathy with the customer, anticipating guest needs, and creating positive and memorable guest experiences.

The Guest Service Agent will be responsible for greeting customers immediately with a friendly and sincere welcome. They will use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. This individual will also promptly answer phone calls, take reservations, complete the registration process, and applicable charges and payments.

Guest Service Agent will be responsible for completing required shift paperwork, reports as assigned by General Manager, and end of shift cash closing procedures.  This will also include creating guest reservation, completing guest registration, applying charges and payment to guest folios.

The ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve.  Ability to read, listen and communicate effectively in English, both verbally and in writing.  Will need to access and accurately input information using a moderately complex computer system.  Guest Service Agents will be required to stand 80% of their scheduled shift and be efficient during each schedule shift.

Any combination of education and experience equivalent to a high school diploma or any other combination of education, training, or experience that provides the required knowledge skills and abilities. Hotel experience is preferred yet not required.

Shifts: Open availability, work weekend and holidays

Shifts available: 7-3 and 3-11 only

Perks

Paid Holiday for Full Time/Part Time

Paid Time Off for Full Time/Part Time

Benefits including Supplement Plans/Introducing Dental/Vision/MEC Plan 

Competitive Wages

Employee Brand Stay Discounts

 *Incomplete applications will not be considered for this position.


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