Wachusett Brewing Company is
looking for a Front of House Manager to lead our Brew Yards and seasonal Brew
Woods. Ideal candidates will place the highest priority on superior customer
experience and satisfaction. Will be driven to lead a front-of-house team and
lead efforts to improve financial performance continuously.
Qualified candidates have a
passion for food, beverage, and hospitality. Candidates must be positive,
enthusiastic, and empathetic. They must possess the ability to balance being
detail-oriented while maintaining a craft beer environment. Administrative
duties include assisting in the hiring, training, and scheduling of staff,
inventory management, and assisting in events, and staff education.
Must facilitate a smooth line of
communication between the front of the house and the kitchen. The brew yard is
often the first customer engagement with our brand and the customer experience
is critical to introducing them to the Wachusett Brewing Company family of
products. Our ideal candidate has several years of experience working in
restaurants with time spent in a supervisory role.
What We Offer: Competitive pay,
generous health benefits, significant team member discounts, and an inclusive work
environment committed to diversity, career development, and growth
What We Ask: Help Wachusett
Brewing create and continuously improve the best possible customer
experience. Come to work every day with
a great attitude and ready to contribute to the success of the team.
Front of House Manager Duties and Responsibilities
Increases sales in the restaurant by providing
and continuously improving the highest levels of uncompromising customer
Hire and train FOH staff. Provides ongoing
coaching and appropriate progressive discipline to all Team Members in the restaurant,
managing appropriate documentation, and ensure Team Members have clarity around
their current level of performance.
Set and maintain shift schedules to meet the
demands of the business.
Oversee day-to-day operations in the FOH to
ensure all standards of Wachusett quality and service are achieved during each
Ensure every team member positively represents
the Wachusett Brand with a focus on customer experience.
Facilitate quick and efficient communication
between front and back-of-house (BOH)
Establish and communicate key objectives in
sales, service, product quality control, facility appearance, and cleanliness.
Identify training needs and initiate the
development of new training programs, operations manuals, and assessments to
build a culture of continuous growth.
Regularly review company processes and
procedures to maximize efficiency and productivity.
Coordinate with all departments for the
successful implementation of new food & beverage initiatives and
operational improvements; including developing long & short-term goals to
ensure financial targets are being met regarding cost of goods, labor costs,
and daily operating expenses.
Identify and research ways to improve POS system
issues to maximize the flow of business.
Establish protocols for inventory management and
understand the processes of beverage inventory systems.
Analyze menus, cost of items, and sales reports
to ensure the most profitable product mix.
Represent the business by being present during
peak hours of business, attending brewery events, and engaging guests &
Plan, promote, and manage brewery events to
maximize guest satisfaction.
Collaborate with the maintenance department on
day-to-day needs and create quality control measures for the continual improvement
of the facility.
Maintain sanitary practices for beverage and
food handling, general cleanliness, and maintenance of equipment in dining,
bar, and storage areas.
Special events such as beer dinners and other
ideas to drive revenue.
Front of House Manager Requirements and Qualifications
High school diploma or GED certificate.
Several years of restaurant experience.
Strong leadership and management skills.
Present neat professional appearance and
demeanor at all times.
Proven success in implementing or maintaining
superior customer service.
Required Knowledge & Experience
Ability to read, understand and make decisions
based on financial data/reports.
Experience with restaurant POS systems.
Working knowledge of the craft brewing industry,
operations, and product pricing.
Demonstrate clear communication, problem-solving, and follow-up skills.
High level of customer service knowledge and
Strong people management skills and ability to
oversee varying levels of employees.
Ability to work effectively in high-pressure,
Commitment and enthusiasm for the WBC brand.
Desire to challenge oneself as a leader and
build a strong team.
Must be ServSafe Certified (food & alcohol).
applicants only. Please email resumes to
Wachusett Brewing Company Inc is an EEO employer - M/F/Vets/Disabled