Family Coordinator
JOB TITLE: Family Coordinator
EMPLOYMENT TYPE: Part-Time
REPORTS TO: Director of Readiness Initiatives and Community Outreach
LOCATION: City-Wide
ABOUT AAFSC:
The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Our mission is to empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in their communities. While our doors are open to all, with 36 languages represented across staff, AAFSC has developed cultural and linguistic expertise serving members of NYC’s Arab, Middle Eastern, North African, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities.
AAFSC works across four key priority areas – Promote, Prevent, Get Ready, and Communicate – in order to achieve our ultimate goal of strengthening families. We promote mental and physical well-being and community power. We ensure families are knowledgeable about their rights and equipped to participate in civic society with confidence and security. We strengthen families, prevent child abuse, and work to end domestic and gender-based violence. We provide the tools for learners of every age to succeed. Finally, we uplift the voices and needs of under-represented communities and champion gender, racial, restorative, and immigrant justice.
JOB SUMMARY:
The Family Coordinator is a part-time role that supports on-going caregiver and family outreach, support for our Caregiver Child Bonding Circles, as well as direct service provision through our Family Essentials Pantry. A commitment to immigrant, refugee and low-income communities is essential for this role.
DUTIES AND RESPONSIBILITIES:
Intake, Information & Referral
Answer incoming phone calls and provide in-person assistance to all existing or potential clients/participants to provide information and referral service activities including intake, assessment, information and referral.
Facilitate new client intake process/current client referrals via 1-to-1 screening with client and capture of required client information.
Assist community members with finding information, preparing information or paperwork, & submitting information electronically.
Input all intake information electronically into Apricot and ensure its accuracy and quality.
In coordination with Program leads, input all pre/post assessment information electronically into Apricot and ensure its accuracy and quality.
Provide accurate information regarding programs, services, policies, procedures and options when inquiries are made by potential new clients and community service providers.
Stay up to date with all program and service changes.
Provide excellent customer service.
Provide advocacy for clients when needed by interacting with clients and human service agencies resolving problems and providing information.
Submit all relevant information to the Program Director.
Assist in maintaining, adding to, or editing information in an accurate and through database consisting of community resources.
Provide written and verbal feedback to supervisor on efforts & outcomes.
Assist as needed with front desk and phones.
Program Support & Community Engagement
Maintain active lines of communication with all participants.
Conduct outreach and support community engagement efforts as assigned by Program Director.
Ensure all paperwork and documentation is completed in a timely manner.
Maintain accurate attendance records.
Recruit members for the Caregiver Child Bonding Circles, and Caregiver Ambassador Council from all AAFSC programs and services.
Capture feedback and recommendations aimed at enhancing the experience of other caregivers at AAFSC, and communicate this feedback in writing to Program Director.
Work in partnership with AAFSC leadership and team leads to actively address recommendations and incorporate caregiver feedback into continuous quality improvement efforts across the organization.
Family Essentials Pantry
Partner with Community Health and Well-Being Department, as well as Director of Readiness Initiatives and the Family Coordinator to ensure all participants are aware of and connected to the Family Essentials Pantry.
Support with the operations of the Pantry, including, but not limited to, supporting collection and organization of goods, maintenance of inventory, supporting volunteer engagement, and staffing pantry and food distribution events as needed.
Ambassador & Champion
Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision, and values. This includes the following:
Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Resource Development team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Resource Development team aware of any opportunities, challenges, or updates.
All team members are expected to support the Resource Development team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications.
Demonstrate a willingness to respond to evolving community needs, including, but not limited to, making referrals in light of community needs, supporting with the development of and implementation of new initiatives or programming, and raising awareness of new or evolving needs.
Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies.
Other duties and responsibilities
Participate in internal and external meetings and trainings as assigned.
Perform other duties assigned by Program Director.
BACKGROUND AND POSITION REQUIREMENTS
Bachelor’s degree required.
Fluency in Arabic in addition to English required.
Strong verbal communication, facilitation, and interpersonal skills.
Proven ability to work independently and meet deadlines.
Passion for AAFSC’s mission and vision.
Job contingent on pre-employment background check and fingerprint clearance.
U.S. Work Authorization required.
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.