Case Aide

Arab American Family Support Center Brooklyn, NY $37500.00 per year

JOB TITLE: Case Aide 


REPORTS TO: SBC or FFT Supervisor 

LOCATION: Services provided city-wide (offices based in Queens, Brooklyn & the Bronx) 



The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Our mission is to empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in their communities. While our doors are open to all, with 36 languages represented across staff, AAFSC has developed cultural and linguistic expertise serving members of NYC’s Arab, Middle Eastern, North African, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities. 


AAFSC works across four key priority areas – Promote, Prevent, Get Ready, and Communicate – in order to achieve our ultimate goal of strengthening families. We promote mental and physical well-being and community power. We ensure families are knowledgeable about their rights and equipped to participate in civic society with confidence and security. We strengthen families, prevent child abuse, and work to end domestic and gender-based violence. We provide the tools for learners of every age to succeed. Finally, we uplift the voices and needs of under-represented communities and champion gender, racial, restorative, and immigrant justice. 



The Preventive Services Case Aide provides administrative and case support to a Preventive Services unit consisting of four Case Planners or four Therapists and one Supervisor, as well as information and referrals for clients. The Case Aide’s responsibilities include performing administrative tasks, such as maintaining case files, updating referral information, and assisting with the upkeep of case records. The Case Aide is required to interact with clients and perform some direct case support. A commitment to immigrant, refugee, and low-income communities is essential for success in this role. 


The Case Aide will be assigned to either a Solution Based Casework (SBC) unit or a Functional Family Therapy (FFT) unit. The Solution Based Casework (SBC) model is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution- focused family therapy. Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals. The Functional Family Therapy (FFT) model works with youth between the ages of 11 to 18 who struggle with behavioral and/or emotional problems and have been referred by the juvenile justice, mental health, school, or child welfare system. As a strength-based model, FFT focuses on acceptance and respect and uses assessments and interventions to determine risk and protective factors in relation to the family and youth’s development. 



Case Support 

  • Maintain case files and record keeping in compliance with ACS standards, and all existing Federal, State and City laws (updating HIPAA and consent forms, documenting case work, printing progress notes and organizing documents). 

  • Maintain internal and external databases (PROMIS, Connections, Apricot Client database, etc.) by entering relevant collateral contacts, ensuring quality of notes, uploading closing packets, and printing notes, face sheets, and forms. 

  • With support by Supervisor, proofread case notes to edit spelling and grammatical errors and content for best case practice.  

  • With support by Supervisor, review physical and online case files to ensure proper documentation is uploaded accordingly. 

  • With support by the Supervisor and coordination with the Case Planner or Therapist, ensure the physical case file is complete, prior to the closing process. 

  • As assigned by Supervisor, assist Case Planners or Therapists by making collateral contacts, obtaining documentation for record-keeping, and support with the development and follow-up on case plans (as needed). 

  • Submit ACS support requests, including furniture requests, OPTA related services, investigative consultant services, clinical services, HCS requests, etc.) 

  • Participate in case conferences (as needed) 

  • As assigned by Supervisor and in support of case planners, complete home visits when needed. 


Information & Referral 

  • Answer incoming phone calls to provide information and referral service activities including intake, assessment, and referral. 

  • Provide excellent customer service. 

  • Provide advocacy for clients when needed by interacting with clients and human service agencies resolving problems and providing information. 

  • Submit all relevant information to Program Supervisor and/or Program Director. 

  • Assist in maintaining an accurate and through database consisting of community resources. 

  • Provide written and verbal feedback to the supervisor on efforts & outcomes. 



  • Assist in the administration of surveys and other program assessments to establish an ecosystem map of client needs and gaps in needs. 

  • Support with front-desk administrative duties (answering phone calls and directing to appropriate personnel) when coverage is needed. 

  • Prepare reports and paperwork for Preventive Services Supervisor and Director. 

  • Take notes during PPRS meetings. 


Quality Assurance, Communication and Documentation 

  • Collaborate across team by working with program leadership to implement data driven strategies to their programs, as required by evolving programmatic or reporting needs. 

  • Complete all documents required by ACS in a timely manner and in compliance with ACS’ Preventive Services Quality Assurance Standards and Indicators as well as with OCFS’ Preventive Services Practice Guidance Manual. 

  • Obtain and maintain collateral contacts with all other service providers including school and medical reports on a regular basis. 

  • Comply with all data entry requirements for database systems inputting information in a timely manner (PROMIS, Connections, Apricot Client database). 

  • Compile and organize appropriate client intake paperwork, surveys, and forms. Maintain casefiles, database entry, and record keeping in compliance with ACS, OCFS, and AAFSC requirements in alignment with the Solutions Based Counseling Casework Model guidelines (as needed). 

  • Appropriately follow incident reporting procedures (as needed). 

  • Maintain professional relationships with ACS personnel as well as other service providers and staff. 

  • Regularly collaborate and communicate with PPRS staff by responding to emails, maintaining an up-to-date outlook calendar, participating in supervision meetings, and scheduling office days. 


Ambassador & Champion 

  • Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision, and values. This includes the following: 

  • Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Resource Development team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Resource Development team aware of any opportunities, challenges, or updates. 

  • All team members are expected to support the Resource Development team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications. 

  • Demonstrate a willingness to respond to evolving community needs, including, but not limited to, making referrals in light of community needs, supporting with the development of and implementation of new initiatives or programming, and raising awareness of new or evolving needs. 

  • Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies. 


Other Duties and Responsibilities 

  • Participate in AAFSC meetings and internal and external trainings (mandated reporter, safety and risk, etc.). 

  • Assist in preparation for city and/or other agency audits. 

  • Perform other duties assigned by Preventive Services Supervisor and Director. 



  • Bachelor’s degree required.  

  • Two years of experience in child welfare and family services preferred. 

  • Familiarity with using PROMIS and Connections. 

  • Strong writing and communication skills required. 

  • Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. 

  • Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment. 

  • Bilingual fluency in English as well as one of the following languages is a plus: Arabic, Urdu, Bangla/Bengali, or another language. 


We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. 


Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled
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