Guest Service Specialist, Reservations

Vancouver, BC Seasonal
Start Dates: Training in April 
Work Hours: Seasonal, Full-time or Part-time
Location: Downtown Vancouver
Wages: Competitive hourly wage + commission

At Gray Line Westcoast Sightseeing, our Contact Centre is the heart of our Guest Services Team and we’re looking for individuals with guest focused personalities, sharp attention to detail and who love sharing Vancouver with the world! Our Guest Service Specialists facilitate the promotions, sales and booking of our tours and products through phone and email, from our Downtown Vancouver office.

Accurately selling and booking tours and experiences for guests, our street team, hotel concierges and tour operators through our online reservation system
Maintaining comprehensive telephone coverage 
Responding to enquiries for tour information via phone and email
Professional phone and email etiquette while maintaining brand consistency
Providing a high level of personalized guest service and establishing a rapport with hotel affiliates, front desk agents and tour companies
Assisting the marketing team with answering social media general enquiries and online reviews
Follows through on guest inquiries, requests & complaints to the satisfaction of the customer
Elevates customer service issues to management as required
Completes daily cash outs and records tour information for accounting
Keeps up to date with current tour details, schedules, pick up times & hotel locations
Works with other team members and management to prevent & solve issues as they arise

You have previous experience working in a sales/customer service environment
You can work a flexible schedule and are available to work evenings, weekends and holidays
You have a pleasant and professional phone manner, possessing superior customer service skills
You bring excellent interpersonal and active listening skills
You possess excellent verbal and written communications skills
You have administrative, problem solving, attention to detail, and time management skills 
Post-secondary training or work experience in tourism or hotel management is an asset 
You have in-depth knowledge of Vancouver, Whistler and Victoria
You have familiarity with online booking engines (not required but a bonus!)
Are proficient in Microsoft Office
Ability to work effectively both independently and as part of a team 

Paid training
Free admission + discounts for you and guest to over 90 attractions through the Tourism Privilege Pass
Central downtown Vancouver office with easy access to all transit routes
Internal and external recognition programs for fun awards and prize opportunities
Invitations to VIP tourism industry events, networking opportunities and familiarization tours
The little things like free tea, coffee, hot chocolate and water (available in-office)

Please include a Cover Letter when submitting your Resume. 

Please visit our careers page to see more job opportunities.

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