Avista Resort - Front Desk Operations Coordinator

AVISTA RENTAL LLC North Myrtle Beach, SC
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Come be a part of the Avista Resort Family!

Qualifications for Front Desk Operations Coordinator

  • High School Diploma required
  • 4 years of previous front desk & minimum 1 year customer supervisor experience required
  • Excellent leadership, management, and team building skills
  • Must have strong verbal and written communication skills
  • Proficient computer skills
  • Ability to multitask, prioritize, and manage time

Job Duties for Front Desk Operations Coordinator      

  • Resolve front desk discrepancies - chargebacks, folio balancing, posting issues, system entries
  • Monitor internal guest relations systems
  • Review all department staff reports regularly
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures
  • Assist in managing front desk operations/systems on a daily basis
  • Assign duties and observe performances to ensure adherence to Hotel policies
  • Orders and tracks vouchers /show attractions / activities / supplies
  • Assist guests in making, changing, and canceling reservations and registering in/out of thee resort
  • Planning & organizing the daily operations of the front desk, bell services, and PBX.
  • Coordinate activities/issues with other hotel departments in order to facilitate increased levels of efficiency and guest satisfaction – utilize and train on the systems provided
  • Assist in Investigate complaints and initiate a mutually agreeable solution to promptly resolve any guest issues
  • Demonstrate positive leadership characteristics which inspire team members to exceed standards and promote
  • Maintain a clean, organized, safe work area.
  • Maintain and train the proper emergency and security procedures on a monthly basis
  • Maintain systems and controls to provide adequate supplies for efficient operation of the front desk –office, supplies, activity supplies, inventory of keys, radios etc

 Benefit Package for Full-time Team Members:

  • Medical Insurance
  • Vision, Dental, Disability, Life, Accident, Critical Illness Insurance
  • Paid Vacation
  • Bereavement leave
  • Referral Bonus Program

 

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