Are you a positive, high energy team player? Are you passionate about delivering world class experiences to our membership? Can you be empathetic to member’s individual situations and help them create appropriate solutions? If you answered yes to these questions, then you should immediately consider becoming part of our growing team at First Commonwealth FCU.
Who we are:
We are a consumer-friendly alternative to banking. We offer all the services you're accustomed to, but at better rates and lower fees. That's because we're structured differently than banks. Banks are in business to earn profits for their stockholder investors. Our credit union exists to improve our member's financial well-being. We don't have stockholders. Instead, we're cooperatively owned by our members (account holders). We return our profits to members in the form of higher dividends on savings, lower rates on loans and lower fees.
Our Mission is Empowering the pursuit of financial happiness. We live by our values of Honesty • Innovation • Generosity • Humility • Excellence • Respect
As a Member Experience Associate, you will be scheduled to work 25-29 hrs. per week.
Monday: 8:30 am – 5:30 pm
Tuesday and Wednesday - Off
Thursday: 10 am – 5:30 pm
Friday: 10 am – 6:30 pm
Saturday: 8:30 am – 1:30 pm
We’re looking for candidates with the following qualities:
•You are obsessed with delivering exceptional service
•You are driven to help make member’s lives better
•You are a high energy performer, organized and able to multi-task effectively
•You have an excellent understanding of the business
•You take pride in being a part of something bigger
•You thrive in a collaborative, team environment
•You have a passion for learning and developing your skills
•You are fearless when it comes to learning new concepts
Your responsibilities will include:
•Servicing member’s basic transactional needs
•Conducting general account maintenance
•Earning and maintaining Financial Wellness counselor certification in order to assist members in realizing their long-term financial goals
•Utilizing our Member Engagement Model to determine member needs and developing appropriate credit solutions
•Following up on loan applicants and ultimately closing loans.
•Keeping current on all FCFCU products and services
•Utilizing Smartphones and tablets in order to personally demonstrate alternative banking channels including mobile and online banking.
•Maintaining knowledge of fundamentals of lending, loan documentation and corresponding loan compliance (obtain NMLS license)
•Making appropriate referrals to Mortgage and Investment specialist
•Troubleshooting and problem solving while handling member objections
We require the following skills and experience:
•1-2 years retail or customer service experience
•High School diploma
•Basic computer and keyboarding skills
•Strong oral and written communications