Dual Rate Security Guard/Supervisor

Cash & Ace Casinos Calgary, AB $19.00 per hour

The Position

This is a great opportunity to join Ace Casino as a Dual Security Guard/Supervisor.    

Key Roles & Responsibilities:

  • Promote positive customer service in and around the Casino.
  • Answer inquiries and assist patrons when and where possible.
  • Maintain a constant vigilance to ensure the safety of both patrons and staff.
  • Actively communicate with team members and on-shift supervisors to identify and supply information regarding suspicious activities, individuals and/or misconduct.
  • Actively participate in the removal of individuals deemed undesirable, disruptive and/or under the influence.
  • Check identification in accordance with AGLC rules and procedures.
  • Escort the transfer of monies and chips within the Casino.
  • Preparation and delivery of cards to the gaming tables.
  • Escort of patrons and staff to and from the Casino upon request.
  • Implementing fire alarm, bomb threat or robbery protocols, including full evacuation.
  • Response to a security incident or medical emergencies in a timely fashion.
  • Pit Check - Ensure table boxes are distributed to appropriate tables, and boxes have been properly reset and locked by count room staff.
  • Adherence to good OH&S practices.
  • Ensure all irregular, unusual, suspicious, or illegal activities are controlled and reported.
  • Ensure the accurate and neat recording of all activities in the appropriate logs and reports.
  • Safeguard all confidential information and exercise due care to prevent its improper disclosure or use.
  • Maintain and promote good public relations and communications with the Casino's patrons and staff.
  • Comply with all company rules, regulations, policies and procedures

Qualifications and Requirements: 

  • Must be 18 years or older.
  • Must have a police criminal record check no older than three months.
  • Must meet all AGLC requirements for a gaming worker's license.
  • Must obtain an AGLC AML certification prior to applying for a gaming worker's license.
  •  Must complete the following within 30 days of hire: Pro-Tect, Pro-Serve, Deal Us In (Phase I  and II), First Aid / CPR.
  • Must be proficient in the English Language (written and oral)
  • Must have excellent communication skills
  • Previous experience or training in security would be an asset.
  • Knowledge of Microsoft Office would be an asset.
  • Training in conflict de-escalation and resolution would be an asset

Physical Requirement:

  •  Ability to lift and carry up to 5O Ibs.
  • Ability to restrain individuals and/or be involved in physical altercations.
  • Ability to sit, stand and walk for extended periods of time (up to 60 minutes).
  • Ability to respond quickly to urgent situations.

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