Guest Service Supervisor Holiday Inn Express Colorado Springs

Guest Service Supervisor

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·       Provide guests and team members with professional, efficient, courteous and genuine hospitality

·       Possesses strong communication skills and the ability to train and develop team members.

·       Assists the GSM with their duties which includes but is not limited to scheduling, processing of paperwork, coaching and recognition of team members, and ensuring compliance to property specific best practices and Brand standards.

·       Manage guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind.

·       Lead the team to anticipate guest’s needs and offer services prior to being asked.

·       Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely.

·       Maintains an organized work area and ensures follow up is done as needed with the guest, team members and other departments until issues are fully resolved.

·       Monitor Brand service scores daily and take the appropriate action to ensure scores are communicated to the team and are above the Brand average.

·       Has a full understanding of using a PMS system, the hotel’s room rates and types, amenities and local attractions and uses this knowledge to elevate the guest’s experience.

·       Participates in the Property’s Manager on Duty program as needed and understands the role of being a property leader.

·       Ensures team attends all mandatory meetings and timely completes all required training.

Experience for Success:

·       1 year of Front Desk Guest Service required

·       High school diploma or equivalent

·       Reservation System knowledge

·       Desire to work in a fast paced and interactive environment

·       Strong written and communication skills, additional language a plus

The Good Stuff:

·       Opportunity to grow your career and develop thru structured development programs

·       Competitive Medical, Dental and Vision benefits

·       Wellness and Commuter Stipend

·       Vacation PTO Plan and Paid Sick Days

·       7 Paid Holidays

·       Free nights at our hotels

·       Monthly fun and recognition

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.