Operations Manager

GRASSMASTER PLUS INC Georgetown, MA $70000.00 to $80000.00 per year
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POSITION SUMMARY

Grassmaster Plus, Inc. has been providing Full-Service Lawn and Plant Health Care for clients in the North Shore and Metro North since 1980. We are seeking to hire an Operations Manager, who will be a true thought partner, alongside the President and the CEO, to positively influence the company direction and strategy in a proactive manner. The Operations Manager will develop systems and processes to attract and retain our dynamic team of technicians and ensure safety, quality, and efficiency for our staff and customers. This position is also responsible for the management of materials, inventory, scheduling, fleet and managing equipment repair and maintenance, and the annual budget. 

ESSENTIAL RESPONSIBILITIES

Develop and implement successful recruitment and onboarding strategies to attract and hire qualified technicians by utilizing job advertisements, conducting interviews, and implementing a robust onboarding program.
Develop and manage all aspects of staff development to retain and support our top talent by implementing effective training programs, conducting weekly staff meetings, providing mentorship, improving retention efforts, and creating a positive and inclusive work environment.
Monitor and review the performance of staff against annually set production goals and organize necessary interventions for improvement.
Establish systems and processes for managing inventory, tracking materials and enforcing safety, quality and efficiency protocols.
Evaluate and improve efficiency in technician scheduling and routing by utilizing technology and route planning software.
Oversee the management and maintenance of the company’s fleet of vehicles, power equipment and small tools.
Develop and maintain the annual budget by utilizing financial information, analysis, and recommendations for cost-saving measures, while maintaining safety and customer satisfaction.
Follow and enforce all established policies, procedures, and recognized practices.

COMPETENCIES

Recruitment planning and strategy
Supervisory, training, and coaching skills
Performance management
Material and inventory management
Scheduling and routing management
Strategic planning
Budget development and execution
General computer skills and ability to learn and master “Real Green" and other software
Microsoft Office skills (Word, Excel, PowerPoint) – Microsoft 365 and Teams

EXPERIENCE

Minimum of 3 years of experience in operations management or logistics
Supervisory experience
• Strong preference for candidates who are mechanically inclined and capable of troubleshooting fleet and equipment issues as they arise. 
Experience in the lawn care industry, preferred

PHYSICAL REQUIREMENTS

Sitting at a desk and working on a computer
Walking, lifting, bending and stooping, driving, maneuvering in and out of vehicle

COMPENSATION AND BENEFITS

Annual salary of $70k-$80k, with clearly defined bonus potential
Eligible employees have access to a variety of company benefits including our health and dental plans, HSA, 401k, LTD/STD, Life Insurance, Paid Time Off, and more!

ABOUT US

Join our dynamic team as an Operations Manager at Grassmaster Plus, a leading provider in the lawn care industry, known for our commitment to excellence and customer satisfaction. Be part of our exciting journey towards continuous growth and contribute to maintaining beautiful landscapes for our valued clients. Our Core Values are the backbone of our business and guide our hiring process. We are:

Committed to Professionalism and Integrity 
Passionate About Continuous Improvement 
Dedicated to Creating WIN-WIN Relationships to Achieve Excellence 
A Systems-Driven Company 
Operate With a Sense of Urgency

If this position caught your eye, apply today! For best consideration, include a resume with your application.

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