JOB TITLE: Enrollment Agent I
REPORTS TO: Branch Manager
Statement of Position/Position Summary
The Enrollment Agent I (EA I) supports Enrollment
Solutions Operations through participation in commercial, state, federal
programs; and/or consumer sales of identity related products and services. The
employee performs electronic fingerprinting functions according to the
commercial, state, or federal customer’s program requirements. This position is
a trainee role and the incumbent will be introduced to various processes,
taught how to operate various fingerprinting machinery, and trained to navigate
the various add-on products and services offered through the retail program as
well as through specialized computer software databases.
Qualifications and Education
High School Diploma or equivalent degree
Minimum one (1) year applicable experience
Proficiency in Microsoft Office Suite is
Previous experience processing credentials
Previous sales experience preferred
Strong interpersonal and business partnering
Good judgement and decision-making skills.
Must be well organized, accurate and attentive to
Excellent communication, public relations and
follow up skills.
Must be able to work independently and have
strong written and verbal communication skills.
Evening and weekend work may be required
Must be at least eighteen (18) years old
Must be a US Citizen
Knowledge, Skills and Abilities:
Customer and Personal service- Knowledge
of principals and processes for providing customer and personal services,
including customer needs assessment, meeting quality standards for services,
and evaluation of customer satisfaction.
Technology-Knowledge of electronic
equipment, computer hardware, and computer software, including applications and
Clerical- Knowledge of administrative and
clerical duties, such as word processing, managing files and records,
stenography and transcription, designing forms, and other office procedures.
performances of self, other individuals, and/or outside organizations to make
improvements or take corrective action.
Integrity- Job requires ethics and
Essential Job Functions (Includes but is not
The following cognitive or mental requirements
are necessary on a daily basis.
superior customer service to internal and external customers.
basic maintenance and troubleshoot issues with fingerprinting and retail
equipment, including computer hardware and software.
successful customer fingerprint images and capture biometric information to
meet or exceed program standards.
customer identity and scan required documents into database system.
complete required biometric and data capture processes and paperwork on each
win-win opportunities to provide more products and services to customers.
opportunities to add value for customers through the upselling of retail
products and services (if applicable).
at or above Enrollment Agent performance benchmarks. Adhere to all company and
departmental employment policies regarding security and confidentiality.
to all company and departmental policies relating to Enrollment Center
standards, including adherence to signage, branding, and employee attire
Enrollment Center Sustainment responsibilities on a daily basis.
administrative duties such as time keeping, shift schedules, daily activity
reports, card inventory, equipment inventory, and requisitioning supplies.
the company and the program(s) that are supported in a professional and
Customer Service Registration and Reservation activities, as necessary.
In addition to the Essential Functions, also performs similar work-relate
duties as assigned.
Working Conditions and Physical Demands:
Travel requirement, such as:
Ability to travel locally for activities such as
a backfill at local enrollment locations, meetings, classes, and workshops.
Occasional overnight travel as required; should
not exceed 25% of the time.
conditions such as:
General office environment. The work area is
adequately lighted, heated, and ventilated.
Demands, such as:
Office environment where the employee may be
required to stand, sit or a combination of both standing and sitting to do the
work. Some walking, standing, bending, reaching, and carrying light items such
as papers, books, small parts; driving an automobile, etc. Requires eye-hand
coordination and manual dexterity sufficient to operate a keyboard,
photocopier, telephone and other office equipment.
The work requires light physical effort with
frequent lifting and/or moving of materials in the 10-30 pound range and
occasional lifting up to 50 pounds. Requires manual dexterity and ability to
manipulate small objects. May require normal range of hearing and vision to
All American Home Care LLC is an EEO employer - M/F/Vets/Disabled