Front Desk Agent / Night Auditor

Job Summary

Holiday Inn Express Topeka North is seeking a reliable, friendly, and customer-focused Front Desk Agent / Night Auditor to join our team. The ideal candidate will provide exceptional guest service, handle front desk operations, and ensure a smooth overnight hotel experience for our guests.

Hotel experience is a plus but not required. We are willing to train the right candidate with a strong customer service background.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Answer and direct phone calls with excellent phone etiquette
• Handle guest requests, concerns, and inquiries promptly
• Process reservations and maintain accurate guest records
• Perform basic accounting and night audit tasks during overnight shifts
• Prepare daily reports and balance transactions
• Maintain a clean, organized, and professional front desk area
• Communicate effectively with management and other team members
• Follow hotel policies and procedures to ensure guest satisfaction

Qualifications

• Customer service experience is required
• Hotel experience is preferred but not required
• Excellent communication and interpersonal skills
• Strong phone etiquette and professional demeanor
• Computer literate and comfortable learning hotel software systems
• Ability to multitask in a fast-paced environment
• Dependable, punctual, and detail-oriented
• Ability to work independently during overnight shifts
• Must be authorized to work in the United States

Schedule

• Full-time and Part-time opportunities available
• Evening, overnight, weekends, and holiday availability preferred

What We Offer

• Competitive pay
• Training provided
• Supportive work environment
• Opportunities for growth and advancement
• Employee hotel discounts

If you enjoy helping people, providing excellent customer service, and working in a team-oriented environment, we'd love to hear from you. Join the team at Holiday Inn Express Topeka North and help create outstanding guest experiences every day.