Homeowner Liaison

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Lone Mountain Land Company manages the planning, entitlement, building, marketing, and sale of premier real estate communities around Big Sky, Montana. The company supports world- class operations at Spanish Peaks Mountain Club and Moonlight Basin and oversees real estate activities at Spanish Peaks, Moonlight Basin, Big Sky Town Center, and other projects in the Big Sky region.


Position Summary

The Homeowner Liaison requires a highly organized, personable individual with great communication skills who will serve as the primary point of contact for real estate buyers, managing customer service for all new development product.  Our product includes single-family homes, townhomes, condos, and lot sales.

Position Requirements and Responsibilities

Help buyers through the due diligence process in conjunction with the listing agent and buyer’s agent and development team, providing project documentation (renderings, plans, material samples, etc.) as needed

Manage the sales contract on behalf of the development team from start to finish:

·         Progress payment correspondence, tracking and coordination

·         Track and maintain contract contingency periods

·         Buyer change order requests, approval, and payments

·         Close out of contracts including punch list and closings

Manage the Buyer Change Order process:

·         The degree of changes allowed on a project will be project specific

·         Assist client with any requested modifications by gathering all information and design relevant to the change

·         Coordinate with the general contractor for all pricing

·         Process and communicate changes and schedule implications back to the purchaser

·         Coordinate sales amendment with the listing agent and buyer’s agent, and coordinate receiving the payments

·         Help to process the change order with the general contractor once the payment is received

·         Ensure the modifications are taking place in the field by performing weekly site visits

Develop and coordinate monthly progress reports for units under construction

Punch list, inspections and closings

·         Coordinate the issuance of the notice of completion for the unit

·         Coordinate any inspections and punch list formation with the client and real estate agent

·         Follow up with the contractor to ensure the punch list is getting complete.

·         Coordinate closing of the unit with the purchaser, real estate agents, title company and attorneys

Warranty

·         Coordinate the O&M manuals with the contractor to ensure they are complete and put into the units

·         Communicate with the purchasers for any warranty work

Qualifications

·         At least 1 year of experience in a position with similar job requirements

·         Ability to work independently and as part of a team.

·         Must demonstrate solid ethics and integrate company values in all decisions and interactions.

·         Ability to work effectively in a deadline driven environment.

·         Excellent verbal, written communication, and interpersonal skills.

·         Excellent organizational and time management skills.

·         High degree of attention to detail.

·         Ability to work proactively with a variety of stakeholders to maximize buyer satisfaction while being equally mindful of project schedules and costs.

·         Advanced knowledge of software systems including MS Word, MS Excel, and MS Outlook.

Hours of Work:

·         Must be available 40+ hours per week.

·         Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Disclaimer: 

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities for this specific job.  The responsibilities, tasks, and duties of this position might differ from those outlined above and other duties may be assigned as necessary.

 

 
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