Midori Products, LLC Benzonia, MI $15 per hour plus health benefits

The budtender must provide superior customer service and educational guidance to registered patients and caregivers, as well as recreational customers.  The budtender must maintain a thorough understanding of marijuana varieties, derivatives, and infused products based on current offers in the Michigan market and be familiar with current cannabis science.  The budtender must maintain a professional appearance, organized work environment and and help maintain facility appearance.  

Customer Service and Facility Duties:

  • Follows company procedures and policies, contributes to development of new concepts to policies and procedures as necessary to perform job. 
  • Greet patients and customers as they enter the dispensary. 
  • Provide orientations and tours for first time patients and customers.
  • Communicate with check-in desk to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction
  • Respond to and resolve customer requests, complaints or compliments in person, through email and on the phone requesting supervisor support as needed. 
  • Maintain organization of sales stations and dispensary through daily upkeep and light cleaning
  • Maintain quality and appearance of product
  • Prepare and build patient and customer online and pre-orders.
  • Maintain knowledge of applicable state and local laws, as well as documentation process in accordance with the State of Michigan.
  • Maintain a basic understanding of the products, and services provided Lake & Leaf.
  • Educate customers on the processes of registration, renewals, lost registration documents, etc.
  • Record specific requests, preferences, and notes concerning customer and caregiver registration status using the patient management software; and
  • Maintain awareness of customer input and suggest changes to improve service or product. 

Skills and Competencies 

  • Accurate data-entry and record keeping.
  • Ability to answer multi-phone line system.
  • Strong attention to detail, organizational skills and time management abilities.
  • Customer service skills.
  • Customer management.
  • Ability to work in a fast-paced, challenging, and changing environment.  
  • Communication Proficiency.
  • Organizational Skills.  

Physical Demands 

  • Ability to perform manual labor tasks which can include sitting, standing, stooping, stretching, reaching, performing repetitive tasks
  • Frequently lifting up to 50 lbs. 

This position will report directly to the Dispensary Manager. This is a full-time position.

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