The Account Representative position acts as a liaison between the customer and laundry operations. Key responsibilities include customer satisfaction through the resolution of issues/concerns, inventory control, and asset management. Additional responsibilities include the promotion of cost-containment recommendations, auxiliary programs and commodity/service-related sales.
Ensures customer satisfaction through the resolution of quality and service issues. Communicates issues through direct operations/service contact and monthly service reports. Builds relationships through frequent visitation/communication, thorough follow up and reliability of service.
Performs regular inventories during site visits, uses client-specific quota sheet to ensure adequate supply, adjusts orders accordingly. Periodically performs standard reviews to align current usage with shipments.
Performs walk-through surveys monthly and provides the customer with observations/recommendations. Manages HCSC assets through identification and communication of abuse/misuse/overuse. Educates clients on usage trends via linen utilization reports/benchmarks and makes appropriate recommendations.
participates in periodic joint projects, such as linen conversions (installations/deinstallations), linen usage surveys and other client-based projects.
Identifies and promotes the sale of commodities and linen-related items to assigned client base through the Select Supply Program.
Identifies, promotes, installs and maintains VIP linen, dust control, pack, and scrub programs. Performs periodic inventories, orders replacement/inventory increase items, as needed.
Customer Relations Confidentiality
**All new hires are eligible for Bonuses. You will be eligible to receive, upon completion of 180 days of service, and successfully passing probation, a $500 retention bonus. Upon completion of 365 days of service, you will receive an additional $500. Total of $1,000 over one year of employment service.**
HCSC Enterprises Inc is an EEO employer - M/F/Vets/Disabled