Do you have
experience in healthcare? Are you looking for a different approach to helping
others navigate the complex health care system? Due to growth, we are hiring! Join our team of
dedicated and passionate individuals at PinnacleCare!
During COVID-19 restriction phases, this position can be remote with the expectation of working in the Baltimore office 2-3 days per week once the office fully reopens.
This is a Monday-Friday
position in a non-clinical office setting. You will be connecting clients
to top medical experts and guiding them through their medical condition with
the help of our physician and research teams!
Competitive pay and benefits package
which includes voluntary health, dental, vision, and company paid life
insurance, short and long-term disability, and critical illness benefit.
Additional benefits include 401k with company match, PTO, 10 paid holidays, and commuter benefit in the Baltimore market.
is a private health advisory firm that connects individuals and organizations
to the world’s most advanced healthcare and facilitates access to top
specialists for more streamlined and personalized healthcare experience.
PinnacleCare extends a broad range of support for families and organizations to
facilitate more efficient access and better outcomes - through Comprehensive
Health Advisory Memberships for individuals/families, and Connection Group
Benefits available through employers/organizations.
What you will do:
As a Health/Client
Advisor Specialist, you will manage all aspects of your assigned clients experience This includes collecting a thorough
summary of the customer’s clinical information, and outlining available and
appropriate PinnacleCare services. You will identify physicians within an
internal database, work with the Research Team, and consult with the Medical Director
Team to facilitate medical appointments and ensure appropriate clinical
outcomes. Throughout and after this process, you are ensuring customer expectations
You will also uphold
and maintain established relationships and actively seek new, advantageous
relationships with hospitals and physicians.
You will maintain
and update company databases as they apply to hospitals, physicians and
processes related to scheduling and appropriate methods of contact.
Other Duties: These job
duties do not cover or contain a comprehensive list of activities, duties, or
responsibilities that are required for this job. Duties, responsibilities, and
activities may change at any time with or without notice.
What you will need
to be successful in this role:
Bachelor’s degree or equivalent experience
experience in healthcare
verbal, written and interpersonal communication skills
relationship building skills
- Strong phone presence
organizational and prioritization skills, follow-through and the ability
to manage multiple client matters simultaneously
(English/Spanish) proficiency a plus
proficiency in MS Office and CRM database systems; Salesforce preferred
player with a strong work ethic and “can do” attitude
To perform this job successfully, you must be able to perform each essential
duty satisfactorily. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions of the job.
performing the duties of this job, you must be able to walk occasionally. You
may occasionally be required to bend or stoop, and you may occasionally be
required to lift objects up to 10 pounds. Work will be performed sitting at a
desk in an open office setting using office machines such as a copier and fax
machine, a computer, and phone.
applying, please provide a cover letter.
PinnacleCare is an EEO employer - M/F/Vets/Disabled