Account Manager, Distributor

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SUMMARY: 

Account Managers report to the Manager and are responsible for responding to service and sales calls, faxes, and e-mails from our clients. Good oral and written communication skills are essential to success.  Account Managers must have the ability to listen attentively to callers, understand their needs, and offer the most appropriate and beneficial DDC services. Distributor staff members have the capability to work from home once fully trained.

We had superior growth last year and are pushing for more in 2021! We need diligent, trainable reps to support the expansion.

 DUTIES/RESPONSIBILITIES:

  • Provide distributors with outstanding service by answering questions, addressing concerns, and solving problems as needed to ensure that every case is successfully completed and every patient/client satisfied.
  • Must have a broad understanding of the operational and informational flow within DDC, and effectively coordinate action to ensure appropriate and timely use of resources. Coordinators must be natural problem solvers and be able to anticipate needs, proactively working to remove obstacles and ensure a seamless experience for all parties. They should have the ability to troubleshoot and resolve client concerns or be able to escalate them to others in a timely and concise manner.
  • Answer incoming phone calls from accounts and patients
  • Make outbound phone calls to alert accounts of challenges with cases
  • Respond to email inquiries in a professional manner
  • Monitor case volume from top accounts to ensure retention
  • Scheduling support for Immigration Cases
  • Positively impact operational efficiency by providing one-call resolutions
  • Possess the aptitude to quickly acquire knowledge and apply it
  • Take initiative to help team members when needed
  • Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements. 
  • Work effectively with their teammates, Manager and other DDC teams

REQUIRED SKILLS/ABILITIES: 

  • High School/GED Diploma required
  • Three (3) to four (4) years previous experience in Call Center or Customer Service
  • Computer literacy in Microsoft Office
  • Self-motivated and the ability to work with minimal supervision; must also be able to work as part of a team
  • Outstanding telephone skills, customer services skills, and must be a decisive problem solver.
  • Ability to build relationships with top accounts assigned to you
  • A thorough knowledge of DNA testing procedures is required to ensure that accurate and complete answers are given to our patients and clients. 
  • High level of attention to detail, accuracy, and strong communication skills (verbal and written). 
  • Ability to organize, prioritize, and manage multiple tasks effectively
  • Positive attitude under pressure

Confidentiality

Due to the sensitive nature of our business, it is imperative that each Team Member is of high integrity and able to keep work-related issues confidential.

DNA DIAGNOSTICS CENTER INC is an EEO employer - M/F/Vets/Disabled
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