Hotel General Manager (MV Isabelle)
Hotel General Manager - (MV Isabelle)
Please note: Valid STCW certification (CoC) for Canada is required. Only candidates holding the Canadian equivalent STCW certification (CoC) will be considered.
Primary location: Head Office - Squamish, BC (September to December 2023); Onboard MV Isabelle, Estonia to Vancouver (December 2023); Onboard MV Isabelle docked at Squamish, BC (February 1, 2024)
Operating out of beautiful Squamish British Columbia, between the mountains, sea, and sky, LandSea specializes in providing workforce accommodation and catering solutions for projects in remote land and marine locations throughout BC (British Columbia) and Western Canada. We believe in and strive towards, â€œcreating good places for people to live. Anywhere.â€
About the Opportunity
LandSea is seeking a Hotel General Manager to oversee hospitality operations on board a 650 passenger Floatel. This workforce accommodation vessel will be providing accommodation and catering support for a period of approximately 3 years in British Columbia.
The Hotel GM is responsible for overall project management of catering and accommodation services onboard the vessel. They are responsible for managing the operating budget, planning, and executing hospitality operations, and communicating with client, ship personnel and project representative.
The focus is on food quality, customer service and health and safety and the overall guest experience. The ideal candidate will have a background in hospitality, hotel operations and preferably, experience working onboard a full-service ship.
Life on the Floatel
The Hospitality GM will reside on the Floatel during shift rotations and typically work between 10 â€“ 12 hours a day. An average shift rotation is approximately 4 weeks on and two weeks off, however, shift rotations can be negotiated. While working onboard, accommodation, full meals, WIFI and health/gym facilities are available 24/7.
Reporting to the General Manager, Workforce Operations, the primary responsibilities, and job functions include, but are not limited to, the following:
Communicating with client, ship personnel and project representatives
Planning and executing hospitality operations,
Supervision of all on-board activities.
Ensuring the highest standards of customer service, food quality and safety
Coordinating with other departments, to ensure smooth running of operations.
Overseeing inventory management and logistics
Handling guest inquiries and complaints
Delivering Q&A, Financial and Safety Reporting
Graduate degree in hospitality management or a related field.
Strong leadership skills, excellent people skills, organized, efficient and ability to think on your feet and deal with problems quickly and calmly.
Minimum 5 yearsâ€™ management experience in a related field of work, preferably Hospitality or Hotel Management in a marine industry
Experience working within a unionized environment an asset.
Ability to administer and receive constructive feedback from both clients and workers.
Excellent communication. Speak, read, and write English at a high level.
Strong computer skills including working knowledge of Microsoft Windows and Microsoft Office (MS Teams, Outlook, Word, Excel)
Team player and supports, motivates, and encourages others.
Excellent attention to detail and well-developed organizational skills
Strong work ethic with an ability to work independently and in a team environment.
Physically capable of working long hours and moving throughout the ship frequently.
Certifications and other requirements
Completion of Marine Basic First Aid
Completion of Domestic Vessel Safety
Completion of STCW security related training and instruction
Completion of STCW crowd management
Completion of safety training for personnel providing direct service to passengers in passenger spaces
Completion of Food Safe level 1 or Advanced
Completion of WHMIS 2015
Knowledge of HACCP (Hazard Analysis Critical Control Points), Travel Restraint, Transport of Dangerous Goods, Accident Investigations and Health and Safety Training
Please visit our careers page to see more job opportunities.