Guest Service Agent


A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude. 

About A&R Hospitality Group

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at

The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. 

We are in search of qualified candidates who can excel at the following: 

Always maintain a professional appearance 

Register all incoming guests and ensure all pertinent information is obtained

Assist in other departments as needed 

Address and resolve guest complaints in a timely manner 

Block incoming reservations based on guest requests and room availability 

Block arriving reservations of all groups 

Maintain cleanliness of the back office and front desk area 

Anticipate guest needs to have superior guest service 

Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: 

Competitive pay

Paid vacation time

Hotel discounts 

Employee Assistance Program

Paid training 

Medical/Dental/Vision Insurance 

Supplemental Insurance Available 

Free Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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