Reservations Supervisor

Reservations Supervisor - SEASIDE INN RENTALS, LLC

$15/hr - Full Time

Experience Preferred

Job description – This position is full time year round.  This person reports directly to the Reservations Manager. The primary responsibility of the reservation supervisor is to capture as many reservations and guest data as possible through making sure the reservation agents are performing their duties correctly and efficiently on inbound and outbound calls and utilizing NAVIS for guest data and reservation documentation.  They will also be expected to make decisions for agents and possibly handle challenging situations in a calm and professional manner. The ideal candidate is courteous, self-motivated and detail oriented with a strong ability to multi-task.

Reservations Sales Agent employee Benefits -

·         Monetized Incentive Bonuses

·         Opportunity for advancement within the company

·         Supplemented meals

Qualifying team members may enjoy the following benefits -

·         Medical insurance

·         Vision, Dental, Disability, Life,  and Accident insurance

·         Paid Vacation

·         Bereavement leave

·         401 k Plan

Job responsibilities include but are not limited to -

·         Monitor tasks in the reservations call center all while maintaining a productive team

·         Monitor abandonment rate

·         Supervise agent productivity and breaks

·         Be respectful/ patient when taking calls

·         Effectively listen and identify customer needs to offer the appropriate reservation

·         Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards

Requirements –

·         Must be able to work flexible hours (day, mid, and late shifts, up to 10 P.M) and holidays

·         Ability to handle information confidentially

·         Strong communication skills; written and verbal

·         Analytical Ability

·         Self-Directed

·           Must have a friendly demeanor 

·         Excellent Organizational Skills

·         Must have Supervisory and Hospitality experience 

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guest that exceed expectations.