Information Technology Program Coordinator

Barrie, Ontario Seasonal
Information Technology - Program Coordinator

*** It is anticipated that this will be a mostly work-from-home position due to Covid-19 guidelines etc., with the option of using the Barrie main office as an option if available and when Covid-19 guidelines permit.

Note:  You need to answer the "pre-interview" questions before submitting, or you will get an email asking you to complete them. Also note that emails regarding this position come from a "Get Hired" account, and may be delivered to your spam folder.

 

  Position Summary:

As our Information Technology Program Coordinator you will work alongside a variety of stakeholders, partners, and affiliates to facilitate effective and comprehensive Information Technology planning and implementation.  This position reports to the Assistant Director of Human Resources with many points of contact within the organization.

Externally, you will ensure the security of corporate data, cloud data and system synchronization. Analyze, recommend strategies and solutions for effective use of technology including but not limited to: G-suite, Freshdesk, Microsoft 365/Teams, Payworks, Monday.com, SLACK, Adobe Creative Suite, Zoiper, Wix, OBS Systems, and others as approved. 

Internally, you will manage a team of Information Technology employees who will provide IT systems, network and cloud support to the employees, members, volunteers at OMCI, and select partners as approved.  This team may consist of but not limited to: Computer and Network Technicians, Web developers, and Help Desk CSR’s.

 

Key Accountabilities:

  • Manage and lead projects by researching, creating policies, designing networks and deployment of new or enhanced IT systems and services. These projects include but not limited to:

    • Projects affecting the whole organization or one or more departments.  

    • Projects requiring temporary or permanent integrations with current/new systems.

  • Monitor, test, create and deploy enhancements for all the systems being utilized within OMCI, these systems include but are not limited to:

    • G-Suites, Slack, Freshdesk, Monday.com, Payworks HRIS, Callture

  • Follow, create or recommend enhancements for IT infrastructures, systems, strategies, procedures, data protection and policies as well as cyber safety protocols. 

  • Analyze business requirements by communicating with key stakeholders across the organization to develop solutions for IT needs. This includes but not limited to creating partnerships with system providers to fulfill the IT needs of the co-operative.

  • Assess new hardware and software systems and develop test strategies to ensure it complies with OMCI’s data protection policy and procedures as well as cyber safety protocols.

  • Troubleshoot new and recurring hardware and software issues that affect the whole organization or key individuals, research and provide solutions.

  • Create and provide training to the Information Technology Team.

  • Stay up-to-date on emerging trends and technologies.

 

Qualifications & Education Requirements:

  • Between 16-30 years of age (due being funded by Canada Summer Jobs)

  • Consistent access to a functioning laptop/computer.

  • Require regular and consistent access to a working cell phone with data.

  • One to three years of experience in the following:

    • HTML, CSS, PYTHON, JAVA, C+, C++, JQUERY

    • Call centre or customer service environment.

    • Management or supervisor role.

    • Program planning or trainer experience.

  • Working knowledge of various social platforms such as, but not limited to:

    • Facebook, Twitter, Instagram, Snapchat, Spotify

  • Working knowledge of various content management platforms such as, but not limited to:

    • Wix (Preferred), WordPress, Squarespace

  • Knowledge and ability of the following systems, but not limited to:

    • G-Suites, Slack, Freshdesk, Monday.com

Preferred Skills:

  • Communications:

    • Excellent written and verbal communication.

    • Ability to keep calm and problem solve while managing and leading a team. 

    • Ability to communicate and participate in video conference meetings.

  • Interpersonal & Teamwork:

    • Personable demeanor

    • Outstanding organization skills (meeting coordination, event planning, publication scheduling)

    • Ability to work with a variety of personalities in a creative fluid environment

  • Decision Making:

    • Prioritization

    • Meeting deadlines

    • Critical thinking skills

    • Active problem-solving skills

Other Skills & Requirements:

Information Technology Technical Skills Scale: Level 1 - Fundamental Awareness | Level 2 - Novice | Level 3 - Intermediate | Level 4 - Advanced | Level 5 - Expert 
Level 3 - 4 Google Suite 
Level 2 - 4 Customer Service Experience 
Level 2 - 3 Adobe Suite 
Level 2 - 3 Microsoft Office 
Level 2 - 3 Website Design 
Level 2 - 3 HTML and CSS 
Level 2 - 3 Slack, Monday.com, Payworks
Level 2 - 3 Callture, Zoiper, Telephone Systems
 

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