Retail Associate (Winter 2021-2022)

Moonlight Basin Big Sky, MT

There’s a side of Big Sky, Montana that speaks to those seeking something special. A vast 8,000 acre landscape where stunning natural beauty and an endless array of alpine adventures blend together to create a private club and mountain living experience like no other.

Whether it’s winter or summer, Moonlight Basin is something you won’t soon forget. The mountain scenery, the direct access to some of the finest skiing at Big Sky Resort, the hiking, the golf and so much more all add up to the perfect place to work and enjoy Montana.

Moonlight Basin is located right in the middle of the best things to see and do in Montana. You can visit Yellowstone National Park. Explore the national forest and wilderness lands. Come down to the town of Big Sky and shop, eat, and catch some music. Bozeman is a short drive and easily accessible by Skyline Bus.

Position Summary: 

Retail sales associates are expected to provide a quality shopping experience for members and guests of Moonlight Basin. Individuals in this role must have basic computer skills and the ability to operate a POS station. Attention to detail is very important for this position as is product knowledge across all the winter product categories sold.


Position Requirements:


Retail sales associates are responsible for opening and closing the retail shop daily. Individuals in this role will be responsible for managing the retail operation during their shift. Daily management of the retail shop includes the following:


·        Creating and maintaining merchandise displays.

·        Interacting with Moonlight Club members and guests.

·        Reporting product recommendations, necessary reorders, and sales updates to the Retail Manager.

·        Assist with the month end inventory and receiving of new product.

·        Protecting company assets.

·        Assist in creating an exceptional guest service culture.

·        Manage the day-to-day operations of the retail shop, and the execution of all policies and procedures instituted by the retail manager.

·        Distribute important retail product information to the staff to ensure all staff members are consistent with dispensing such information to our guests.

·        Ensure the retail shop is clean and organized at all times.

·        Operate the retail POS, charging member accounts and taking credit card payments.

·        Practice proper telephone etiquette at all times.

·        Continually elevate standards of service to exceed the guests’ expectations.

  • Be informed on and promote all club activities and services.

·        Be friendly and outgoing with a professional demeanor at all times.

·        Keeps supervisor informed of status and potential problems.

  • Give full attention to what managers, supervisors, co workers and clients are saying, taking note to understand the points being made, asking questions as appropriate. Determine the needs of your clients by actively listening to provide an exceptional product and experience.





·        Retail sales experience.

·        Experience with a variety of outdoor activities is helpful.

·        Basic computer skills.

  • Ability to help and share knowledge or expertise with others.
  • Excellent oral and written communication skills.
  • Passion for customer service and providing cooperative, responsive, and courteous assistance to members and guests. 
  • A professional and courteous demeanor.
  • Initiates work activities, seeks responsibility, and makes efforts to improve knowledge and skills.
  • Accuracy, attention to detail, thoroughness, and neatness.

·        Ability to work alone during certain parts of the day.

·        Must be well groomed and adhere to dress code/uniform and personal appearance standards defined in the associate handbook.

  • Able to accommodate 5, 8-hour workdays or another variation of 40 hours/ week with extensive overtime during peak business periods, 30 minutes for lunch unpaid.

·        Must be available to work weekends, holidays, and possible overtime. 

·        Must have a valid driver's license.


Education and Experience:


o   High School diploma and/or equivalent education



This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities for this specific job.  The responsibilities, tasks, and duties of this position might differ from those outlined above and other duties may be assigned as necessary.


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