Reception Staff - After Hours

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After Hours Reception serves as the primary interface with members and guests in the hours outside of normal church operations.  They will staff the desks to greet people, register them in as required, answer questions about scheduled meetings and special events, provides directions to building locations, takes requests for building maintenance issues, and serve as visible presence to be aware of emergency and security needs that require contacting EMS or Police.

PRIMARY JOB RESPONSIBILITIES may include but are not limited to the following:

  • Be at the door to ensure people entering the building outside normal hours have a personal touch and a source for information that is friendly, helpful and informed.
  • Be proficient in the operation of calendar and e-mail programs so that they can answer questions relative to meetings and events occurring in the building.
  • Be proficient in the use of the church security camera system.
  • First responder to medical emergencies in the building, decides what action to take.
  • Handle benevolence cases according to church policy.
  • Work during special events in the building; includes making the decision to contact Brentwood Police, Fire or Emergency Medical personnel to handle critical situations.
  • When appropriate, as defined by policy, maintain complete record of everyone who entered the building and the time they exited.
  • Make a final security check on all doors before leaving each night.
  • Provide overnight shifts, as needed, for special events.
  • Serve as initial contact point for maintenance issues.  These needs will be forwarded to maintenance employees as directed for appropriate action.
Staff will use appropriate force only in accordance with training provided when members/guests are in imminent danger and police have been summoned but have not arrived or when it is necessary to protect.


QUALIFICATIONS:

To perform this job successfully, an individual must be able to interact well with the public.  They must enjoy people, have a feel for “personality” of the church, understand and support our mission and vision and understand they are representing Christ and our membership to those they greet.  It is also critical that the employee be able to work without direct onsite supervision.  The employee must be very dependable and available to work flexible hours, on weekends, in the evenings and occasionally from midnight to 8 AM.

EDUCATION & EXPERIENCE:

The most critical element is experience in dealing with the public and the proven ability to handle crisis situations well.  The person must also be capable of using the church computer programs and network accesses.  The employee must be CPR and AED certified before employment can begin and complete an emergency first aid course.  To be employed, the candidate must satisfactorily pass a drug test and a complete background check that will include: criminal, credit and driving record screens.  All employees must also complete a PLACE profile on line before the hiring process is complete.

DISCLAIMER: All campuses function under the governance of Brentwood Baptist Church. Each campus is an established entity operating as a whole and permanent part of the Brentwood Baptist. Each maintains pre-determined alignment characteristics that uphold the Brentwood Baptist “DNA” while also containing some contextualized characteristics to allow it to best reach its target local community.  Every staff member is an employee of Brentwood Baptist.

Brentwood Baptist Church is an EEO employer - M/F/Vets/Disabled
 
 
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