We are looking for
a key person to be part of the advancement of inventory and fulfillment process
improvements. You will support inventory-related initiatives through effective
maintenance of inventory planning, fulfillment processes and workflow for our
customers including an online ordering portal.
If you are looking
for a unique opportunity to maintain and improve our internal workflow and help
build our customer portal for inventory management, then this is the role for
- Gather, compile, and
interpret item information from multiple sources, evaluate it critically
and reconcile conflicts
- Maintain all inventory items
in DB Distributor with accurate details, including pricing, specifications,
graphics, order history, and item characteristics,
- Identify items that are
selected to be used on individual customer portals and make sure that the
details are clear and accurate for uploading to the customer portal with graphics
and relevant ordering information.
- Maintain a daily portal
status ensuring that all systems are functioning correctly and that orders
are being handled efficiently with no impact to customers.
- Review and manage customer
orders to ensure they are processed quickly and efficiently with the
required processes being followed and with a Customer First priority
meeting established SLA’s.
- Reconcile all daily orders
and ensure they are completed by reviewing the system status and obtaining
confirmation from the warehouse and shipping areas, ensuring the system
reflects accurate and current statuses with shipment tracking information.
- Liaise with business users
to ensure a comprehensive understanding of each item and how it is to be
presented in the inventory system and customer portal.
- Ensure inventory
availability for assigned product portfolio in all warehouses through the
accurate set-up of reorder points or lead times required to procure
- Provide business process
expertise to ensure solutions meet what is required and assist new
customer implementations as required.
- Respond to inventory
inquiries from other areas as required in a timely fashion.
- Work with software vendor
and IT development team to assist in building a testing strategy to ensure
hardware and software programs work as expected and provide suggestions
for continual improvement opportunities.
- Maintain a test environment
to effectively assess the system and/or application functionality prior to
customer launch, maintain a test system to ensure that we have a robust
internal option to see changes prior to launching customer sites.
- Review and analyse system
reports to identify obsolescence items and develop plan for disposition or
- Ensure the entire ordering
workflow is accurate, fully documented and pictorially depicted for efficient
day to day functionality.
- Create and maintain SOPs for
the entire end to end system to be used as a training guide for new
- Participates in company
audit schedules for financial reporting, as necessary.
- Follows all existing company
policies and procedures or recommend changes/additions to any policy that needs
- Post-secondary education in Logistics,
Inventory Management, Supply Chain Management and/or Business
Administration, or relative field
- 5+ years of experience in
Inventory Management and Supply Chain concepts and techniques, including;
forecasting, product life cycle and purchase order function
- Customer focused and clearly
- Ability to learn new systems
(DB Distributor/EQ Commerce) quickly and become a subject matter expert
related to the roles and responsibility of the job
- Demonstrated administrative
skills necessary to compile reports and prepare correspondence and
analytics utilizing Microsoft Office suite (Access, Excel, Word,
PowerPoint, Outlook, and Visio)
- Analytical, mathematical,
reasoning, and problem-solving skills
- Able to balance high volume
workload and short timelines with an extraordinary attention to detail
- Effective communication
(verbal and written), sound problem-solving abilities and effective
- Exhibits the ability to work
well with others and maintain organization between cross-related
inclusion matter at the FMO. If contacted for an interview, please advise if
you require accommodation in accordance with the Ontario Human Rights
Code and the Accessibility for Ontarians with Disabilities
FMO is an equal
opportunity employer and is committed to providing employment accommodation in
accordance with the Ontario Human Rights Code and the Accessibility for
Ontarians with Disabilities Act.