Experienced Hilton Branded Front Desk Supervisor

We are hiring a Front Desk Supervisor!

As a Front Desk Supervisor, you guide a high-performing team while driving service excellence and operational consistency—creating memorable guest experiences and building a strong path for career growth.

Responsibilities:

• Oversee front desk operations and ensure excellent guest service.

• Train, support, and schedule team members.

• Manage check-in/out, reservations, room blocks, and guest requests.

• Monitor room availability and support revenue and inventory controls.

• Handle guest communications, concerns, and service recovery.

• Process payments, balance cash, and complete daily financial tasks.

• Maintain a clean, organized front desk and lobby environment.

• Ensure compliance with safety, security, and operational procedures.

Qualifications:

• High school diploma required; hospitality or leadership experience preferred.

• Strong leadership, communication, and guest service skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Detail-oriented with strong problem-solving abilities.

• Basic computer skills and ability to manage financial transactions.

• Professional, reliable, and service-focused.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Benefits (Full-Time Associates only)