Community Resource Navigator

Worcester Community Action Council Inc Worcester, MA Starting from $18.00 per hour

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.  WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Webster, and Southbridge. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference. 

What we offer:

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees. 

Position Summary:

Participate in a holistic, client-centered approach to meeting individuals and families where they are with warm, supported resources and referral services. Assist individuals and families with navigation through public benefit eligibility and connection to needed community resources, resulting in improved access to basic needs and progress toward economic mobility.  This position will work closely with the Resiliency Center team of Financial Empowerment Director, Cliff Effect and Financial Coaches, and will report to the Resiliency Center Director. 


Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don’t meet all of the qualifications, we encourage you to apply anyways.

  • High school diploma or equivalent required, bachelor’s degree a plus.
  • Experience working with individuals and families in social/human services or social fields.
  • Knowledge of Central Massachusetts area community resources preferred.
  • Excellent communication, both verbal and written.
  • Ability to learn agency program eligibilities, as well as community-wide resource eligibilities.
  • Ability to work collaboratively with individuals, families, agency program staff, and community partners.
  • Outstanding interpersonal, communication and organizational skills; highly positive and empathic style; strong customer service orientation
  • Ability to work respectfully and effectively with a diverse group of program participants and in a multi-cultural environment.

Other Requirements:

  • Proficient in Microsoft Office and ability to learn and utilize program participants tracking software.
  • Consistent travel to other WCAC office locations and community partner locations.
  • Bi-lingual language ability preferred.
  • Valid driver’s license: ability to drive an Agency van preferred.
  • Must complete CORI/SORI background check.

Send cover letter and resume specifying position via email to

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.  

By clicking the button, I agree to the GetHired Terms of Service and Privacy Policy member? Login to Apply
Powered by | Terms of Service | Privacy Policy