Branch Operations Manager/RB IV
FIRST BANK & TRUST Miramar Beach, FL

JOB SUMMARY:  A Branch Operations Manager is responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone is committed to providing excellent customer service and working together as a team. Utilizes experience-based knowledge in exercising discretion and independent judgment to adhere to policies and procedures and make exceptions as within incumbent’s authority.  Branch operations managers also ensure that the branch office has all the tools and infrastructure needed to keep it in working order.  Performs duties of Branch Manager which includes many Relationship Banker (Universal Banker model) responsibilities from running teller transactions, balancing vault and cash, selling products and services as well as handling any type of customer service request.



·        Accurately processing customer transactions, balancing, and safeguarding against fraud

·        Demonstrates a strong understanding and knowledge of deposit and lending products & services

·        Manages branch vault on rotation basis, maintaining effective controls, places orders and processes cash shipments in a timely manner under dual control, assuring cash drawers and vault are within cash limits

·        Responsible for consumer and business deposit account openings, basic lending and maintenance requests

·        Able to identify correct product types through consultative selling model utilize needs-based questioning that serve to identify opportunities that build and deepen customer relationships

·        Confidently drive sales through proficient knowledge and service-based  approach that drives success in the achievement of personal and team goals as set

·        Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses.

·        Adhere to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes.

·        Adherence to branch's internal policies and procedures

·        Demonstrates and models First Bank & Trust’s core values that support the bank’s culture

As Relationship Banker IV:

·   Assigns work to and reviews the job performance of Branch personnel.  Makes authoritative recommendations on the hiring, promotion, discipline or discharge of Branch personnel in concurrence with Branch Manager. 

·   Conducts regular staff meetings to keep staff lines of communication open and resolves problems.

·   Maintains a high level of knowledge and procedural expertise in various deposit programs to assist other Bank staff with technical problems and makes recommendations.

·   Demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure a high level of professionalism and promotes team spirit throughout the Bank.

·   Handles overdraft issues for assigned customers.

·   Signing and Wire Authority equal to or in excess of Relationship Banker III as approved by Senior Management.

·   Good organizational and time-management skills and the ability to see a project through to completion with minimal supervision.

·   Demonstrates a thorough knowledge of customer service/teller operations to coordinate the daily functioning of the Branch.

·   May act independently, within the limits of Bank policy and the guidelines set by the Branch management in carrying out all assigned responsibilities and duties.





§     Five years previous banking experience, to include bank operations and opening new accounts or equivalent experience; lending support a plus.

§     High School education/equivalent or higher

§     Cash handling, sales and customer service background

§     Positive Attitude and Team Spirit

§     Energy, Drive, Ambition

§     Takes ownership of and learns From Mistakes

§     Puts People at Ease

§     Getting Information, Making Sense of It; Problem Identification

§     Knowledge: Banking, Trade and Business

§     Maintains Clear and Articulate Communication with Customer

§     Thorough knowledge of bank products and services

§     Excellent customer service skills;

§     Excellent communication both written and verbal

§     Professional appearance and manner


Physical Demands- While performing the duties of this job, the employee is regularly required to stand; walk; sit; use of hands and fingers to feel or handle equipment and files; reach with hands and arms and talk and hear.  The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl.  The employee must regularly lift and/or move up to 5 pounds.  The employee occasionally lifts and/or moves up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment- The work environment may be at desk or behind a Teller line in plain view for immediate customer service.  The environment can get noisy during pay days and holidays.  All areas are air conditioned and heated.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FIRST BANK & TRUST is an EEO employer - M/F/Vets/Disabled
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