A Branch Operations Manager is responsible
for the entire operation of a branch; from ensuring the attainment of sales
goals to overseeing everyone is committed to providing excellent customer
service and working together as a team. Utilizes experience-based
knowledge in exercising discretion and independent judgment to adhere to
policies and procedures and make exceptions as within incumbent’s
operations managers also ensure that the branch office has all the tools and
infrastructure needed to keep it in working order. Performs duties of Branch Manager which
includes many Relationship Banker (Universal Banker model) responsibilities from
running teller transactions, balancing vault and cash, selling products and
services as well as handling any type of customer service request.
Accurately processing customer
transactions, balancing, and safeguarding against fraud
Demonstrates a strong understanding and
knowledge of deposit and lending products & services
Manages branch vault on rotation
basis, maintaining effective controls, places orders and processes cash shipments
in a timely manner under dual control, assuring cash drawers and vault are
within cash limits
Responsible for consumer and business
deposit account openings, basic lending and maintenance requests
Able to identify correct product
types through consultative selling model utilize needs-based questioning that
serve to identify opportunities that build and deepen customer relationships
Confidently drive sales through proficient
knowledge and service-based approach that
drives success in the achievement of personal and team goals as set
Adherence to all operational,
regulatory and security requirements, directives and procedures while
Adhere to regulatory and compliance
criteria in regard to opening deposit accounts, adhering to operational and
Adherence to branch's internal
policies and procedures
Demonstrates and models First Bank
& Trust’s core values that support the bank’s culture
Relationship Banker IV:
Assigns work to and reviews the job performance of
Branch personnel. Makes authoritative
recommendations on the hiring, promotion, discipline or discharge of Branch
personnel in concurrence with Branch Manager.
Conducts regular staff meetings to keep staff lines
of communication open and resolves problems.
Maintains a high level of knowledge and procedural
expertise in various deposit programs to assist other Bank staff with technical
problems and makes recommendations.
Demonstrates personal and interpersonal behavior,
attitude, judgment, communication and initiative with customers and employees
in order to ensure a high level of professionalism and promotes team spirit
throughout the Bank.
Handles overdraft issues for assigned customers.
Signing and Wire Authority equal to or in excess of
Relationship Banker III as approved by Senior Management.
Good organizational and time-management skills and the
ability to see a project through to completion with minimal supervision.
a thorough knowledge of customer service/teller operations to coordinate the
daily functioning of the Branch.
act independently, within the limits of Bank policy and the guidelines set by
the Branch management in carrying out all assigned responsibilities and duties.
EDUCATION, EXPERIENCE AND SKILLS:
Five years previous banking
experience, to include bank operations and opening new accounts or equivalent
experience; lending support a plus.
High School education/equivalent or
Cash handling, sales and customer
Positive Attitude and Team Spirit
Energy, Drive, Ambition
Takes ownership of and learns From
Puts People at Ease
Getting Information, Making Sense of
It; Problem Identification
Knowledge: Banking, Trade and
Maintains Clear and Articulate Communication
Thorough knowledge of bank products and services
Excellent customer service skills;
Excellent communication both written and verbal
Professional appearance and manner
Physical Demands- While performing the duties of
this job, the employee is regularly required to stand; walk; sit; use of hands
and fingers to feel or handle equipment and files; reach with hands and arms
and talk and hear. The employee is
occasionally required to climb or balance and stoop, kneel, crouch or
crawl. The employee must regularly lift
and/or move up to 5 pounds. The employee
occasionally lifts and/or moves up to 20 pounds. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Work Environment- The work environment may be at
desk or behind a Teller line in plain view for immediate customer service. The environment can get noisy during pay days
and holidays. All areas are air conditioned
and heated. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
FIRST BANK & TRUST is an EEO employer - M/F/Vets/Disabled