Chief Technology Officer

Town of Duxbury Duxbury, MA Grade 10

Job Title: Chief Technology Officer

Department: Technology Services

Contract/Grade: Personnel Policies (non-union), Grade 10

Compensation:  Salary dependent upon qualifications

FLSA Status: Exempt

Work Schedule: Full-time, 40 hours, typically Mon.- Fri. and additional hours as required.

Reports to: Duxbury Town Manager and Superintendent of Schools

Number of Openings: 1

Statement of Duties:  Under the general direction of the Town Manager and the Superintendent of Schools, in partnership with School Director of Technology, consultation with town department heads, school administrators and Information Technology Steering Committee, provides Town-wide vision, leadership and management, develops strategic, information-technologies planning; provides direction in the integration and alignment of technology for the Town organization. 

Supervision Required:  Under of the general administrative direction of the Town Manager and the Superintendent of Schools, plans and carries out the regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of action and substantial independence in planning and organizing the work activities, including determining the work methods. The employee is expected to solve through experienced judgment most problems of detail or unusual situations by adapting methods or interpreting instructions to resolve the particular problem. Instructions for new assignments or special projects usually consist of statements of desired objectives, deadlines and priorities. Technical and policy problems or changes in procedures are discussed with supervisor, but ordinarily the employee plans the work, lays it out and carries it through to completion independently. Work is generally reviewed only for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used in arriving at the end result are not usually reviewed in detail.

Confidentiality:  Employee has regular access to confidential information in accordance with the State Public Records law.

Supervisory Responsibility:  Employee, as a regular and continuing part of the job works in partnership the School Director of Technology, supervises Town Technology staff and is accountable for the performance of outside contractors doing work for the Town.

Judgment:  The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations, or transactions, and determining actions to be taken within the limits of standard or accepted practices. Guidelines include a large body of policies, practices, and precedents, which may be complex or conflicting, at times. Independent judgment is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with procedural concerns in decision making. 

Complexity:  The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data to determine the most effective method(s) to accomplish the work.

Work Environment:  The work environment involves everyday discomforts typical of offices. Work may be completed in confined spaces and be exposed to electricity.  Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.  Employee may be required to work beyond normal business hours in response to emergency situations or to attend evening meetings.

Nature of Public Contacts:  Relationships are primarily with co-workers and vendors doing business with the Town, School and Public Safety Departments. The employee serves as a spokesperson or recognized authority of the organization in matters of substance or considerable importance. The employee serves as the recognized authority of the Town in matters of considerable importance, including departmental practices, procedures, regulations or guidelines. The employee may be required to discuss controversial matters where tact is required to obtain cooperation.

Accountability:  Consequences of errors, missed deadlines or poor judgment could result in excessive costs, labor/material costs, jeopardize programs, missed deadlines or legal repercussions to the Town.

Occupational Risks:  Duties generally do not present occupational risk to the employee.  

Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

1. Responsible for overall planning, coordination and management of information technology strategies and initiatives in support of the operational missions and objectives of Town departments and the School district.

2. Develop organizational technology strategies by consulting with the user community, investigating and understanding informational and operational requirements, and establishing new technology goals and objectives in line with organizational objectives and the Town-wide Strategic Technology Plan.

3. Develop technology solutions by assembling staff, vendor, and service resources to evaluate, design, test, install, and maintain hardware, applications and systems software, and networks. 

4. Work collaboratively with the school department, its technology staff, in development, funding, and management of an effective network for technology operations and service delivery to meet identified needs and priorities.  

5. Work closely with department heads to understand the user communities’ business objectives and system requirements, ensuring that the technical direction is consistent across projects.

6. Work collaboratively within the municipal organization, continually improve Town services, and appropriately allocate organizational resources across Town departments.

7. Lead and oversees digital public communication initiatives, including web and social media landscape, to support organizational goals.

8. Provide efficient and secure computer systems and services to meet Town and School needs. Improve accessibility and coordination of existing data/information from disparate sources.

9. Organize Town-wide infrastructure to support and guide individual departments/sites in computing and information technology efforts.

10. Devise, promulgate and enforce Technology policies and standards for Town and School departments to improve the effectiveness and use of technology.

11. Set and enforce; enterprise wide security policies for all technology assets, standards for all hardware and software, including desktop PC servers and network equipment, software applications, database engines, and network protocols.  

12. Establish controls to coordinate and support hardware and software.

13. Support and promote continuous improvement efforts to enhance performance and provide increased functionality.

14. Evaluate prototypes and recommend applicable tools and technologies.

15. Review and approve all contracts for computing and information technology software, services and equipment.

16. Lead the development, review, and certification of all back-up and disaster recovery procedures and business continuity plans.

17. Develop, recommend and defend departmental budget and capital improvement requests for the Town, Schools, and the Finance Committee; authorize and expend funds consistent with town policies and procedures; monitor budgets to ensure compliance within approved levels and take action as required. 

18. Work in consultation with the appointed citizen advisory committee known as the Technology Steering Committee.

19. Ensure employees receive timely training and support from Technology staff and/or contractors. 

20. Ensure compliance with all applicable Federal and State privacy and public records laws.

21. Develop a customer service approach for staff in serving and meeting needs of employees, including the support of help desk PC desktop applications, technology training, enterprise-wide telephone communications, promoting a departmental approach that seeks to understand and address the technology needs of departments.

22. Ensure the planning, design and implementation of effective computer training programs for all users.

23. Perform related duties as required.

Recommended Minimum Qualifications:

Education and Experience: Bachelor’s Degree, Master’s Degree preferred, in information technology, systems planning, computer science, GIS, related field or business administration, and/or comparable work experience in information systems or information technology.  Seven (7) to ten (10) years of progressively responsible experience in information technology involving systems planning, management operations, training, programming, and procurement. Five years of supervisory experience in similar management positions within the public or private sector; or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. . 

Special Requirements: Microsoft Certification preferred and valid driver’s license required

Knowledge, Abilities and Skill

1. Ability to market programs and ideas; to communicate effectively both verbally and in writing; to establish positive public relations for the Town, departments and/or divisions; and to interact effectively with a wide variety of people. 

2. Ability to recognize Town-wide priorities and work cooperatively to support their accomplishment as part of the Town Manager’s and Superintendent’s management teams.

3. Ability to work with citizen boards in the context of a School Committee and Town Manager form of government.

4. Knowledge of continuous quality improvement policies and techniques.

5. Demonstrated expertise in various technologies including: client/server and Web security, Web servers, browsers, various third-party utilities and tools for integrating applications with databases and legacy systems; LAN and WAN networking including Fiber Optics, Broadband, TCP/IP, routers, switchers, load balancers and firewalls; relational databases such as Microsoft SQL server; and telephony.

6. Ability to establish a high level of user confidence.  

7. Strong analytical and conceptual skills; ability to create original concepts/theories for various projects.  Must have managed full life cycle from point of inception, analysis, Development, QA, implementation and acceptance.

8. Ability to quickly learn and understand custom software programs including: Softright, Harpers, Aspen, Frontline, PowerPhone, X2 and GIS.

9. Prior experience managing a service provider organization with a strong track record in software architecture and technology innovation in software applications.

10. Experience with project management of infrastructure initiatives, business case analysis, network architecture development, and network design.

11. Ability to work independently, retain flexibility and maintain composure under pressure.

12. Proven experience in maintaining project schedules, documentation, communications, and meeting deadlines.

13. Strong commitment to professional development as it relates to knowledge of emerging information technology’s “best practices” and standards.

14. Ability to develop effective working relationships with department personnel, subordinates and with the general public; ability to express oneself clearly and concisely orally and in writing.  Ability to use personal computers and software including word processing and spread sheet application.

15. Excellent organizational skills; excellent data processing skills in the use of personal computers and financial software including word processing and spreadsheet applications. Excellent analytical skills.  Proficient oral and written communication skills.

Physical and Mental Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Skills:

Work requires moderate intermittent physical strength and effort on a daily basis. Work effort principally involves sitting to perform work tasks, as well as intermittent periods of standing, walking, talking, hearing, and applying significant manual dexterity in combination with hand-eye coordination.  The employee is occasionally required to lift and/or carry up to thirty (30) pounds.  Will work in and travel between various town and school buildings and attend meetings out of town.

Motor Skills:

Duties are largely mental rather than physical, but the job regularly requires using Personal computer (including word processing, spreadsheet, database, and IT monitoring), general office equipment (keyboard, mouse, telephone, copier, facsimile, laptop, cell phone), operating a telephone system. 

Visual Skills:

Visual demands require the employee to constantly read documents for general understanding and analytical purposes. 

Applications being accepted on Nov. 2, 2020, the posting will close Nov. 30, 2020 at 12:01AM 
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