Family Support Advocate

Worcester Community Action Council Inc Southbridge, MA Starting from $18.00 per hour

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.  WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Webster, and Southbridge. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference. 

What we offer:

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees. 

Position Summary:

WCAC's Healthy Families partners with first-time, young moms and dads to provide coaching and support navigating the ups and downs of parenting from pregnancy through age 3. The Family Support Advocate provides program participants with home visits, advocacy, support, assistance, and education to help them achieve optimal health, development, family stability, and function in their communities in accordance with a participant generated family goal plan. This person will co-facilitate groups and events when needed and trained to do so. This is a full time position with opportunity for a hybrid schedule.


Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don’t meet all of the qualifications, we encourage you to apply anyways. 

  • High School Diploma or HiSet equivalent required.  Associate's degree preferred.
  • 1-2 years experience working with infants, toddlers, adolescents and young families.
  • Expressed desire and motivation to provide home visiting services to infants, toddlers, and families.
  • Proficient in Microsoft Office Suite. Ability to learn Agency software and databases.
  • Excellent organizational skills and ability to manage multiple priorities simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to work effectively and collaboratively with diverse individuals, families, co-workers, and community partners.
  • Embraces and promotes diversity, equity, and inclusion initiatives. 
  • Customer service oriented; strong interpersonal and communication skills with a positive outlook and empathic style.
  • Ability to speak Spanish a plus.

Other Requirements:

  • Valid driver's license and reliable transportation. Must use personal vehicle and will be reimbursed for mileage.
  • Ability to successfully complete a CORI/SORI review.
  • COVID-19 Vaccination.                                             

Send cover letter and resume specifying position via email to

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.  

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