Floating FSR (Teller)

QNB Bank QUAKERTOWN, PA
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FUNCTION:  As a floating FSR you will represent the bank in a courteous, professional manner, and provide prompt, efficient and accurate service when processing transactions. Cross-sell bank services when appropriate and makes referrals to appropriate business partners. Strictly adheres to all current laws, security measures and organizational policies/procedures to ensure compliance with all regulatory requirements. Processes a variety of financial transactions in an accurate and efficient manner.  Floating FSR’s will travel to different branches within the various QNB market areas to assist branch staff as needed.

 

GENERAL DUTIES AND RESPONSIBILITIES:

 

1.       Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.

 

2.       Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.

 

3.       Cross-sells deposit and loan products and refers customers to appropriate person or department.

 

4.       Performs paying and receiving Financial Service Representative functions accurately balances cash drawer at the end of the day.

 

5.       Must be proficient in all aspects of the role of Financial Service Representative.

 

6.       Able to relate to other people beyond giving and receiving instructions.

 

7.       Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.

 

8.       Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.

 

9.       Ability to travel between branches.

 

10.   Assumes additional job-related duties as requested including the ability to work at any branch location.

 

 

 

 

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

 

1.       Regularly required to stand for prolonged periods of time – all day if necessary.

2.       Successful experience working with customers and co-workers.

3.       Must complete basic FSR training and new accounts training within the first 6 months of employment.

4.       Must complete FSR certification requirement within 18 months of hire.

5.       Ability to lift and maneuver 25-50 pound coin bags.

6.       Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.

7.       Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.

8.       Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.

9.       Must successfully complete Banking Fundamentals within the first 18 months of employment (grade of C or higher).

10.   Must fulfill re-certification requirements for FSR annually

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen.  The employee must occasionally lift and/or carry up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

 

WORKPLACE ENVIRONMENT

 

Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The position may require some travel for conferences, committee meetings, and other Bank activities or events.  Regular and predictable attendance is required.  Ability to work weekends and overtime as requested.

 

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

 

1.       Operate on-line FSR/teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).

2.       Previous or current bank experience.

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