FUNCTION: As a floating FSR you will represent the bank in a courteous,
professional manner, and provide prompt, efficient and accurate service when processing
transactions. Cross-sell bank services when appropriate and makes referrals to
appropriate business partners. Strictly adheres to all current laws, security
measures and organizational policies/procedures to ensure compliance with all
regulatory requirements. Processes a variety of financial transactions in an
accurate and efficient manner. Floating FSR’s will travel to different branches
within the various QNB market areas to assist branch staff as needed.
GENERAL DUTIES AND
1. Models Q2 Service and Sales programs with creativity and
energy such that goals are achieved and quality standards are met or exceeded.
Takes personal initiative and is a positive example for others to emulate.
2. Builds customer relationships by being accountable for
representing QNB to the customer in a courteous, confidential, and professional
manner, and for providing prompt efficient and accurate service in processing
transactions through consultative selling and cross-selling in a positive
3. Cross-sells deposit and loan products and refers
customers to appropriate person or department.
4. Performs paying and receiving Financial Service
Representative functions accurately balances cash drawer at the end of the day.
5. Must be proficient in all aspects of the role of
Financial Service Representative.
6. Able to relate to other people beyond giving and
7. Must have strong QNB product knowledge and actively
champion QNB Service and Sales, referral and product campaigns.
8. Completes assigned compliance training in a timely
manner and demonstrates ability to apply training to their duties and
9. Ability to travel between branches.
10. Assumes additional job-related duties as requested
including the ability to work at any branch location.
EXPERIENCE AND EDUCATION:
required to stand for prolonged periods of time – all day if necessary.
experience working with customers and co-workers.
basic FSR training and new accounts training within the first 6 months of
4. Must complete FSR certification requirement
within 18 months of hire.
5. Ability to lift and maneuver 25-50
pound coin bags.
Communication skills that model
QNB’s sales efforts; including the ability to identify and fulfill customers'
current and future needs.
basic reading, writing and arithmetic skills. Completion of high school,
vocational training or equivalent.
compliance in operations and security by adhering to government regulations,
QNB policy, and established procedures.
complete Banking Fundamentals within the first 18 months of employment (grade
of C or higher).
re-certification requirements for FSR annually
The physical demands
described here are representative of those that must be met by and employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the
duties of this job, the employee is occasionally required to stand; walk; sit;
use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or
crouch; speak or listen. The employee
must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job
include close vision, distance vision, color vision, peripheral vision, depth
perception and the ability to adjust focus.
characteristics described here are representative of those that must be met by
and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. The position may require some travel for
conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is
required. Ability to work weekends and
overtime as requested.
ABILITIES AND SKILLS:
FSR/teller terminal and other standard office equipment, including an adding
machine and possess keyboarding skills and have a comfort with standard
computer skills (i.e. Outlook, Word, and Excel).
current bank experience.