Multicultural Victim Services Outreach Worker - English & Punjabi Speaking


Job Title:  Multicultural Victim Services Outreach Worker
Languages:  English & Punjabi

Status:  Regular, Full Time
Hours:  35 hours weekly 
Wage:  $24.48 - $28.52/hour
Grid:  12
Position Start Date:  ASAP

Date Posted: June 17,  2021
Closing Date: Open until filled

Please note that internal applicants must apply by June 23, 2022, internal applications received after this date will not be considered as internal and seniority will not apply – position will remain open until filled.

The Opportunity:

DIVERSEcity is seeking a Regular, Full-Time Multicultural Victim Services Outreach Worker with our Violence Prevention Services with our Health Promotion team. This position will provide outreach support, information, advocacy, and referrals for individuals who have been victims or affected by crime. This individual will use a strength-based approach to support clients to meet their needs and achieve their goals. In order to serve the needs of our community, candidates must be able to provide service in English and Punjabi. 

Responsibilities include:

  • Provides emotional and practical support to clients who have been victims of domestic violence or historical abuse;
  • Support capacity-building through focusing on the client’s strengths, assets, and resilience; 
  • Complete client intake that includes assessment of the impacts of crime on the client, pressing needs, and the client’s goals;
  • Assess client’s need for other services and makes appropriate referrals to other community service agencies, counsellors, legal aid lawyers, physicians and mental health services;
  • Provides crisis response and intervention as needed;
  • Liaise with the police and Crown Counsel, obtaining information about client cases;
  • Provide information on system, services, and crime prevention;
  • Provides court support services, as well as accompaniment to court, police and medical appointments.

Mandatory Qualifications:

  • Degree or Diploma in a related human/social service field;
  • Two years’ recent related experience or an equivalent combination of education, training and experience;
  • Fluency in Punjabi.

Qualified candidates will also posses: 

  • Excellent communication and interpersonal skills;
  • Experience facilitating groups;
  • Skills and knowledge on issues related to family conflict and violence;
  • Skills and knowledge working with immigrant, refugee, and ethno-cultural communities;
  • Demonstrated ability to work cooperatively and independently;
  • Occupational First Aid is an asset;
  • Class 5 BC Driver’s License and access to a vehicle.

This position requires union membership.  A Criminal Record Check is a requirement of employment.


To apply, please upload your resume and cover letter as separate attachments.  Please note that only Word or PDF formats can be accepted.   As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered. 

This position is not available for relocation or sponsorship; we can only consider those legally entitled to work in Canada.  

To view all opportunities at DIVERSEcity visit

Additional Information:

This position is based in our Surrey office and is a blend of remote and in-person services.  DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews.  

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at Any personal information provided will be maintained in confidence.

About DIVERSEcity

 DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

To listen to a live presentation July 7th, 2021 at 1:00pm and learn more about the above opportunity please visit; to register. You will receive log-in coordinates after registration to easily join the scheduled meeting.

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