ECAMS Watch Officer—Day shift


ECAMS Watch Officer—Day shift


This position is considered to be mission-essential and candidates are expected to report to work site even during closures.


Position Overview:


·         Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.

·         Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements.

·         Must be detail oriented and document all worked performed via appropriate ticketing/tracking system

·         Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.

·         Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).

·         Must be proficient with Microsoft Office Suite

·         Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.

·         Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives.



·         Must have an active DoD 8140 IAT Level II Certification or better

·         Must have a bachelor's degree or equivalent and a minimum 5 Years’ experience in Tier III Support operations

·         Must have significant knowledge of hardware, software and applications


Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.


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