ECAMS Watch Officer—Day shift
is considered to be mission-essential and candidates are expected to report to
work site even during closures.
active onsite operations, monitoring, and troubleshooting of IT systems and
subsystems via various tools to support enterprise services to worldwide
the use of various IT tools members are expected to identify performance issue,
isolate fault(s), correct fault(s), and escalate when necessary within Service
be detail oriented and document all worked performed via appropriate
closely with customers, other teams, and management to resolve incident(s) via
verbal and written communications while providing regular updates until
incident(s) are resolved.
be able to provide summary reports to both technical and non-technical
individuals that address identification of the incident(s), steps taken resolve
incident(s), and root cause of incident(s).
be proficient with Microsoft Office Suite
Administrator functions, including creation, modification, and deletion of
accounts across various systems.
workstation and server patching and other duties as they apply to supporting Tier
have an active DoD 8140 IAT Level II Certification or better
have a bachelor's degree or equivalent and a minimum 5 Years’ experience in
Tier III Support operations
have significant knowledge of hardware, software and applications
One Personnel is an equal opportunity and affirmative action employer. All
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability, protected veteran
status or other status protected by law.