Program Coordinator

Salary: $50,000-$60,000 per year
Employment Type and Location: Full time, Permanent, Greater Vancouver (hybrid-remote)

Position Description

Reporting to the Director of Programs, the Program Coordinator oversees the planning, implementation, management, and evaluation of CAN programs in Metro Vancouver including the Fraser Valley (including but not limited to Abbotsford, Chilliwack, and Mission). They are responsible for identifying and fostering relationships with various community partners, advising on the strategic priorities and community needs in the area, representing CAN in the community when needed, and supporting the hiring, training, and supervision of program staff, among other various tasks.

The ideal candidate is passionate, and values driven, with a focus on best practices in both autism support and delivery of sport/recreation programs for children. The Program Coordinator must be flexible and able to adapt to the needs of programs on a regular basis. Some program visits on evenings and weekends are required. They also must thrive working independently and with minimal oversight, while also maintaining a team-oriented approach to their work.

Key Functions

Program Coordination and Oversight

• Oversee the day-to-day operations and activities of assigned sport and recreation programs, including program development, implementation, and evaluation.
• Manage and monitor an assigned annual budget.
• Plan seasonal program schedules based on CAN’s budget and strategic priorities.
• Book and be the primary contact for facilities that host CAN programs.
• Visit programs to support staff, interact with members and ensure quality control (use of support strategies, safety, caregiver communication, etc.)
• Work closely with other departments and meet deadlines to provide program details for promotional material, program guides, annual reports, and social media posts.
• Assist with the planning, staffing and execution of events related to assigned programs and facilities.
• Collaborate with other Coordinators and departments to evaluate programs seasonally to identify delivery gaps, program challenges and curriculum needs.
• Maintain program records and develop policies and procedures to support positive and safe program delivery.

Staff and Volunteer Management and Training

• Supervise and provide leadership and support to CAN program staff and volunteers to ensure they are following CAN policies and procedures and delivering CAN programs to the highest standard
• Determine the number of staff and volunteers needed for programs
• Support HR to fill vacancies by conducting interviews and identifying high-performing staff with necessary experience, skills, and education
• Support the Training department to ensure that mandatory training requirements are successfully completed by all staff seasonally
• Deliver regular trainings to new and returning staff in support of the Training department
• Act as primary contact and support for Onsite Supervisors; assist in navigating CAN processes, sensitive member conversations and opportunities for mentorship and professional growth
• Collaborate with HR department to manage staff performance issues and address concerns regarding policies, procedures and expectations of program staff and volunteers
• Support HR and Training departments to identify skill and knowledge gaps in staff and volunteers and make recommendations for training
• Lead seasonal program staff placement process and determine staffing needs based on CAN program guidelines
• Support Onsite Supervisors to provide support and performance feedback on a regular basis to program staff and volunteers

Community Partnerships and Training

• Build and maintain community partnerships to support CAN programs
• Deliver training to community partners affiliated with assigned programs
• Be an ambassador for the organization by attending CAN programs and representing CAN at community events, as needed
• Develop and maintain meaningful relationships with program partners, including facilities, like-minded organizations, government, donors, families, and program facilitators

Administration & Other Duties

• Participate and represent CAN at events (e.g., major events, fundraising), as needed
• Contribute as a member of the CAN Programs team to additional projects and activities, as required
• Attend regular in-person and teleconference meetings including weekly check-in meetings with Director  and other department leads, and bi-weekly all-staff meetings, as well as some annual in-person events in Vancouver

 Qualifications & Experience

• Degree, diploma or certificate in a relevant discipline preferred (such as education, exercise science, recreation therapy, psychology, special education, kinesiology, and other similar fields)
• Previous experience in sport and recreation program coordination preferred
• Experience with supporting Autistic individuals and knowledge of behaviour support strategies strongly preferred
• Experience working in CAN programs an asset
• Valid BC Driver’s license; personal vehicle an asset
• Knowledge of and existing connections with organizations and facilities in the region an asset

Knowledge, Skills & Abilities

• Believes in the value of the work we do at CAN; passionate about the cause
• Excellent organization, planning and project management skills
• Strong time management and prioritizing capabilities
• Ability to track and deliver on multiple overlapping deadlines
• Proficient in MS Office (Word, Excel, Outlook) and able to learn other software systems
• Excellent oral & written communication skills
• Strong interpersonal skills necessary to interact comfortably and effectively with members, volunteers, staff, partners, and supporters
• Strong leadership skills to motivate and mentor program staff, and resolve interpersonal conflict and performance issues
• Intrinsically motivated, passionate, and self-directed
• Interest in sports and recreation
• Team player, willing to collaborate
• Ability to remain flexible and adaptable in an ever-changing environment

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