The Breakfast Attendant is responsible for the timely and proper set-up of the hotel breakfast program, maintaining the appearance and par levels of the products and ensuring the proper satisfaction of the guest as required by Peachtree Hospitality Management and Brand standards.
Must be able to convey information and ideas clearly, both oral and written.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Duties and Functions
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Peachtree Hotel Group standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.
Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
Comply at all times with Peachtree Hotel Group standards and regulations to encourage safe and efficient hotel operations.
Meet all guest requests in a friendly and efficient manner during the entire breakfast period.
Complies with all food safety and sanitation standards and regulations as required by brand, local, state and federal laws.
Maintain a clean, neat, and organized the pantry.
Maintain the breakfast in an organized and sanitary condition throughout the shift.
Ability to keep food and drink inventories and par levels.
Rotation of food and beverages to maintain the freshest product for the guests.
Performs inventories and maintains proper rotation of food items in the pantry.
Clears and cleans tables in the breakfast area.
Sweep, mop and/or vacuum areas daily.
Assist with meeting room coffee and food items set up as directed.
Report any unsafe, broken or torn items in breakfast and pantry area.
Maintain breakfast costs at budgeted levels.
Complete duties within the allotted time and budgeted labor standards.
Solicits comments from guests and reports any concerns or complaints to management immediately.
Do any necessary rechecks and update front desk if necessary.
Assist in checking restrooms during the shift.
Complete all assigned items on the closing checklist.
Perform other duties as requested by management.
Attend all training/meetings as required by management.
High School Diploma or GED certificate is preferred.
Experience in a hotel environment preferred.
Some food preparation and handling procedures preferred.
Long hours sometimes required.
Medium work-exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to be on your feet throughout the entire shift.
Must be able to work early mornings, weekends and holidays as dictated by hotel business levels.
Element Denver Park Meadows is an EEO employer - M/F/Vets/Disabled