GENERAL DUTIES AND
- Models Q2 Service and Sales
programs with creativity and energy such that goals are achieved and
quality standards are met or exceeded. Takes personal initiative and is a
positive example for others to emulate.
- Builds customer
relationships by being accountable for representing QNB to the customer in
a courteous, confidential, and professional manner, and for providing
prompt efficient and accurate service in processing transactions through
consultative selling and cross-selling in a positive manner.
- Cross-sells deposit and loan
products and refers customers to appropriate person or department.
- Performs paying and
receiving teller functions accurately and balances cash drawer at the end
of the day.
- Must be proficient in all aspects of the role of Financial Service
- Able to relate to other
people beyond giving and receiving instructions.
- Must have strong QNB
product knowledge and actively champion QNB Service and Sales, referral
and product campaigns.
- Completes assigned
compliance training in a timely manner and demonstrates ability to apply
training to their duties and responsibilities.
- Assumes additional job-related
duties as requested including the ability to work at any branch location.
EXPERIENCE AND EDUCATION:
required to stand for prolonged periods of time – all day if necessary.
experience working with customers and co-workers.
complete basic FSR training and new accounts training within the first 6 months
Must complete FSR certification requirement within 18
months of hire.
Ability to lift and maneuver 25-50 pound coin bags.
Communication skills that model QNB’s sales efforts; including the
ability to identify and fulfill customers' current and future needs.
Requires basic reading, writing and arithmetic skills. Completion
of high school, vocational training or equivalent.
Fulfill QNB compliance in operations and security
by adhering to government regulations, QNB policy, and established procedures.
successfully complete Principles of Banking within the first 18 months of
employment (grade of C or higher).
10. Must fulfill re-certification requirements
for FSR annually
ABILITIES AND SKILLS:
Operate an on-line
teller terminal and other standard office equipment, including an adding
machine and possess keyboarding skills and have a comfort with standard
computer skills (i.e. Outlook, Word, and Excel).
current bank experience desired, but not required.