Peer Supporter - Warmline - Clark, Greene, Madison Counties

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Reports To: Team Lead 

FLSA Status: Non-Exempt

Work Schedule: Variable

Salary: Hourly 



Position Summary:

At Thrive Behavioral Health Center, we deliver industry leading peer support for those suffering from Mental Health and/or Substance Abuse Disorders.  We are proud to set the industry standard and continue our growth. A Peer Supporter - Warmline 

 is a trained individual who has lived experience with mental health and/or addiction to alcohol and/or drugs who provides one-to-one strengths-based support to peers in recovery, empowering them to make healthier choices on a day to day basis. The warm line connects individuals to support services. The Peer Supporter - WarmLine will be a partner to promote recovery by engaging in a personal and positive, supportive relationship, demonstrating and inspiring hope, trust, and a positive outlook and optimize client connection with a broad range of community based services and natural supports. 


Essential Duties and Responsibilities:

  • Provide information and referral services to health and human services, government agencies and community-based organizations

  • Maintain records and provide assistance with appropriate documentation in files and computer database 

  • Maintain accurate information and referral call records

  • Responsible for maintaining accurate records and notes, confidentiality, and compiling timely reports

  • Through identifying as a person in recovery and intentionally sharing their recovery story; use this as appropriate means to assist clients, provide hope, and help in changing patterns and behaviors

  • Help peers understand recovery, as well as identify and achieve their own recovery needs, wants and goals

  • Provide information and opportunities for individuals to direct their own recovery and advocacy processes - individualized recovery action plans will be utilized to assist and guide individuals toward their own personal goals

  • Assist clients in finding resources for harm reduction, detoxification treatment, family support, and support groups

  • Teach and support acquisition and utilization of skills needed to sustain recovery from substance abuse

  • Achieve all performance goals 

  • Enter all peer notes in an accurate and timely manner including phone notes

  • Provide recovery resources to individuals and their family members

  • Advocate for the needs of each individual

  • Complete caseload management including all necessary documentation

  • Communicate with healthcare staff to build a rapport and coordinate care

  • Other duties as assigned


Requirements:

  • Ability to work in a team environment, with minimal supervision, to produce high quality work and provide quality service

  • Demonstrated strong, effective communication skills – written and oral – including the ability to take high-quality notes in meetings

  • Ability to be flexible, independent,  and a critical thinker, and deploy strong decision-making skills

  • Strong ability to build and maintain collaborative and productive working relationships with stakeholders

  • Strong Customer service skills

  • Apply excellent listening skills

  • Effective project/time management skills

  • Technology proficient, especially in designing and producing work products and plans

  • Should be respectful, sensitive, and empathetic to the feelings and problems of all people

  • Perform independently with minimal supervision

  • Identify as a person in recovery with at least two years of successful recovery

  • Self-starter, flexible to respond to emerging needs, motivated and happy to work with minimal supervision

  • Ability to work effectively with a diverse group of individuals

  • Working knowledge of different pathways to recovery and social systems including evidence based practices

  • Understands problems analysis, decision-analysis, evaluate interventions, and contingency plans

  • Ability to be an active listener by asking questions and reflecting on what is being said

  • Knowledge of area resources that may aid client in ongoing recovery (i.e. transportation, treatment providers, sober support systems)

  • Proficient level of ability with computer; Microsoft Office Products

  • Effective written and oral communication skills; ability to articulate information clearly

  • Valid driver’s license and vehicle insurance


Preferred Qualifications:

  • Remote Work Experience

  • Call Center Experience 

  • Experience in peer recovery services, social service, customer service or non-profit environment

  • Experience with electronic health records or other industry related  types of applications and software


Education: High School Diploma or GED equivalent 


Behavioral Competencies:

  • Leadership

  • Empathy

  • Compassion

  • Positive Attitude

  • Mission driven

  • Accountability


Physical Demands: The physical demands described here are representative of those that should be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties. The position requires sitting and standing throughout the day, manual dexterity to type on a computer keyboard and operate general office equipment.


THRIVE BEHAVIORAL HEALTH CENTER is an EEO employer - M/F/Vets/Disabled
 
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