Director of Lodging

Moonlight Basin Big Sky, MT
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There’s a side of Big Sky, Montana that speaks to those seeking something special. A vast 8,000 acre landscape where stunning natural beauty and an endless array of alpine adventures blend together to create a private club and mountain living experience like no other.  


Whether it’s winter or summer, Moonlight Basin is something you won’t soon forget. The mountain scenery, the direct access to some of the finest skiing at Big Sky Resort, the hiking, the golf and so much more all add up to the perfect place to work and enjoy Montana.  


Moonlight Basin is located right in the middle of the best things to see and do in Montana. You can visit Yellowstone National Park. Explore the national forest and wilderness lands. Come down to the town of Big Sky and shop, eat, and catch some music. Bozeman is a short drive and easily accessible by Skyline Bus. 


POSITION SUMMARY: 

The Director of Lodging will participate in an exciting and fast paced environment at the site level of a luxury community in Big Sky, MT. Responsibilities will include acting as liaison amongst the luxury vacation membership clubs, service team, residents, and members. 

 

POSITION REQUIREMENTS: 

  • Enhancing and refining the existing service culture between residents and the staff 

  • Timely response and resolution to escalated resident matters 

  • Building rapport through daily interactions and resident events 

  • Superior attention to detail relating to interior/ exterior presentation of residential properties.  

  • Creating efficiencies to improve the overall resident experience 

  • Creation, implementation and adherence to a property level budget  

  • Invoice review, coding and approval on an allocated basis to align with budget criteria using Certify. 

  • Account reconciliation including ledger review and owner statements.  

  • Ensure completion of work orders in a timely manner. 

  • Responsible for larger communication to residents related to property wide initiatives and projects as identified by senior leadership 

  • Establish and maintain relationships with existing owners and members to grow the residential portfolio.   

  • Maintain strong working relationships with existing owners in our home care and residential portfolio.  

  • Maintain relationship with vendors.  

  • Daily coordination with both the leasing and operations team to ensure an optimal owner and guest experience 

  • Tracking of daily, weekly and monthly analytics generated from surveys, the work order tracking system, or other means to analyze and improve operations at the site level 

  • Identify, create and gain approval for SOP and MOP and best practices for service and leasing teams, as required 

  • Responsible for daily building operations and ensure required preventative maintenance is schedule and completed.  

  • Create agenda and lead weekly/monthly team meetings 


QUALIFICATIONS: 

  • Bachelor’s degree in business administration or equivalent, or equivalent years of experience 

 
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