Operations Manager

Operations Manager – Aaron’s Towing (A Valor Fleet Services Company)

Run the Operation. Lead the Team. Deliver Results.

We’re hiring an Operations Manager to take ownership of Aaron’s Towing day-to-day operations—leading drivers, managing performance, and keeping the operation running at a high level.

You’ll work directly alongside leadership and collaborate across multiple brands under Valor Fleet Services, giving you the backing of a larger organization while owning a critical piece of the business.

This role is for someone who can lead from the front, solve problems fast, and hold a team accountable.

What You’ll Own

• Day-to-day towing operations for Aaron’s Towing
• Direct oversight of drivers (15–20 operators) and field performance
• Driver productivity, scheduling, staffing, and accountability
• Supporting dispatch operations and resolving real-time issues
• Handling client needs, escalations, and service requests
• Jumping in on special projects and operational support as needed
• Working closely with other departments and leadership across Valor Fleet Services
• Reporting directly to leadership and executing on operational priorities

What You’ll Drive

• Improved response times, productivity, and service quality
• Proper staffing levels—no gaps, no unnecessary overtime
• Strong communication between drivers, dispatch, and leadership
• Fast, effective decision-making when issues arise in the field

Data & Decision Making

You don’t need to be an IT expert—but you do need to use data to run the operation.

• Review KPIs like driver productivity, arrival times, staffing levels, and overtime
• Identify problems early and take action without being told
• Work with reports, dashboards, and Excel (training provided where needed)
• Turn basic data into real operational improvements

What We Expect

• Proven experience managing teams of 15+ employees
• Strong leadership—you hold people accountable and get results
• Ability to manage multiple priorities without losing control
• Comfortable both in the field and handling administrative responsibilities
• Strong communication skills (email, phone, in-person)
• Ability to stay organized and manage your time effectively
• Willingness to step in and support wherever needed

Preferred (Not Required)

• Experience in towing, transportation, or similar operations
• Hands-on experience operating trucks or equipment
• Ability to step in during emergencies and support the team directly

Work Environment

This is a hands-on operations role:

• Majority of time spent in the field with drivers and operations
• Some time at a desk for emails, reporting, and meetings (virtual & in-person)
• Fast-paced, high-demand environment where priorities shift quickly

What You Get

• Competitive Health Insurance 
• Medical, Dental, Vision, Life Coverage
• Company-paid Dental & Vision (employee)
• 401(k) with Company Match
• Paid Time Off + Holidays
• Bi-Weekly Pay (Direct Deposit)

Bottom Line

If you can manage people, solve problems in real time, and take ownership of an operation, this is your opportunity to step in and make an impact—backed by the strength of Valor Fleet Services.