General Maintenance

Soul Community Planet Colorado Springs, CO

General Maintenance is primarily responsible for performing a variety of work in the maintenance and repair of buildings, facilities, and equipment. S/He will promote a safe working environment and quality service to achieve maximum guest satisfaction. General Maintenance will work with supervisors, inspectors, and department heads to ensure maximum efficiency and safety.

 General Maintenance shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Brand Culture.



  Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

  Maintain complete knowledge of correct maintenance and use of equipment.

  Use equipment only as intended.

  Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

  Maintain positive guest relations at all times.

  Perform general repairs in maintenance related disciplines, including but not limited to: carpentry, mechanics, plumbing, electrical, and finish work.

  Maintain the physical functionality and safety of the facilities including guest rooms, public areas, etc.

  Prioritize work orders through urgent requests and established hotel area down times in order to minimize inconveniencing guests.

  Effectively interact with department managers.

  Respond to guest room calls as required.

  Ensure timely and accurate completion of projects.

  Perform other duties and handle projects as assigned.

  Inspect, plan and ensure that all materials and equipment are in complete readiness for service.

  Conduct inspections for preventative maintenance needs.

  Maintain department equipment and supply inventory levels.

  Ensure security, cleanliness, preventive maintenance and repair of engineering tools, equipment and safety features, according to established procedures and within budget. 

  Promote sanitation, safety, security efforts, and guest services of the Hotel.

  Follow hotel policy with lost/stolen items.

  Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.

  Participate on the Hotel’s Emergency Evacuation Team.

  Participate in OSHA/Safety Programs within the hotel through awareness in every day job functions.

 Associate is held accountable for all duties of this job and other duties as assigned.


Experience and Education

       High school diploma or equivalent

       Five years hands-on experience working on electrical, painting, plumbing, A/C, refrigeration repairs

       Vast knowledge of repairing/replacing plumbing systems, HVAC equipment, refrigeration and kitchen equipment

       Knowledge of swimming pool maintenance and chemicals

       Experience working with heavy machinery and tools

       Exceptional guest-focus

       Supervisory experience

       Fluency in other languages beneficial



       Must be a United States citizen or possess a valid work permit

       Must be able to read, write, and speak English

       Must have exceptional communication skills when interacting

       Must be able to accurately follow instructions, both verbally and written

       Must be able to read blue prints

       Must have general computer skills including Microsoft Word and Excel

       Must be detailed orientated and work well under pressure

       Must be able to work in a fast paced environment

       Must be professional in appearance and demeanor

       Ability to work a flexible schedule that may include evenings, weekends and holidays

       Must have the ability to deal effectively and interact well with the guests and associates

       Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

       Must have the ability to obtain and/or maintain any government required licenses, certificates, or permits

       Must have a passion for creating an exceptional experience for all guests

       Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.

       Possess strong motivational, organizational and verbal communication skills.



       Must be able to stand up and move about the facility for the majority if shift

       Must be able to occasionally lift, carry, push & pull up to 50 lbs

       Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 

       Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on a frequent basis

       Must be able to frequently handle objects and equipment to maintain the facility

       Must be able to walk outside in a variety of weather conditions (rain, wind, heat)

       Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)

       Must be able to work in variable room temperatures

       Must be able to work with loud noises

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 This job description in no way states or implies that these are the only duties to be performed by this team member.  He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Soul Community Planet is an EEO employer - M/F/Vets/Disabled
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