Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.
Our values of advancing equitable access, elevating all voices and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.
Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.
WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference.
Family Support Advocate provides program participants with home visits, advocacy,
support, assistance, and education to help them achieve optimal health,
development, family stability, and function in their communities in accordance
with a participant generated family goal plan. This person will co-facilitate
groups and events when needed and trained to do so.
- Minimum High School Diploma or HiSET equivalency.
Associate’s degree preferred.
- Experience working with infants, toddlers, adolescents, and
- Experience working with adolescents in one-on-one and group
- Experience working with diverse populations.
- Ability to demonstrate empathy and advocacy for
- Demonstrated ability to establish supportive,
non-judgmental relationships with others.
- Expressed desire and motivation to provide home visiting
services to infants, toddlers, adolescents, and families.
- Excellent verbal and written communication skills.
Ability to speak Spanish, preferred.
- Ability to successfully complete a CORI and SORI reviews biannually.
- Valid driver’s license and reliable transportation.
- Physical requirement, ability to climb stairs and lift up
- Flexible schedule to accommodate program and family’s
Complete all required Children’s Trust (CT) and
agency orientation and training.
Duties and Responsibilities:
- Maintain caseload up to twenty participants, with a maximum
case weight of thirty points.
- Work with each participant family to coordinate services,
report observations, and seek instruction and guidance specific to each
- Educate participant families about the importance of early
and continuous prenatal care and positive habits to enhance pregnancy outcome
and the stages of pregnancy.
- Educate families on infant, toddler and adolescent
development, family health and nutrition as well as self-sufficiency and
- Assist parents and family members in learning effective
interaction and parenting skills with infants and toddlers through positive
role modeling and providing current information on relevant topics for the
- Support young parents in their social, environmental and
health needs by identifying services, community resources and informal
- Assist participant families to identify their
individualized goals and objectives and how to plan for successful achievement
of their plan. Help them to identify barriers and solutions to overcome the
barriers through self- sufficiency or available services or programs.
- Support parents as they learn to parent through daily
- Assist participant families to learn parental coping
strategies, and to expect realistic accomplishments of their child based on
their child’s developmental stage.
- Make the necessary referrals to appropriate services, with
participants’ consent, such as Early Intervention, when ASQ scores are low.
- Assist with preparation, facilitation, and co-facilitation
of group sessions. Provide child care for participant group sessions as
- Coordinate transportation for participants to attend group
programs and events if pre-approved.
- Participate in case conferences and coordination, bi-weekly
team meetings, and individual weekly supervision.
- Identify new referral sources and recruit new participants
for program through community outreach and collaboration with other human
- Provide referral assistance for families contacting the
program who do not meet the criteria for Healthy Families of Southern Worcester
County. This includes providing referrals to other Healthy Families programs as
well as to appropriate program and agency affiliations.
- Maintain and track participant program contacts by
completing required forms and entering accurate data into the PDS (Participant
Data System) computer tracking system within CT timeframes, and from a
- Promote cultural awareness and diversity practices within
the program and the agency.
- Respect and maintain confidentiality of all participant
Other duties may be assigned by the Director of
Healthy Families Southern Worcester County or the Chief Operating Officer
Send cover letter and resume specifying position via email to email@example.com.
Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.