Account Manager

A Book Company Lexington, KY
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Account Manager

eCampus.com

 

Searching for a workplace that values hard work while maintaining a fun and engaging environment? Love building relationships with clients, problem solving, and not having to do the exact same things each day? If so, it sounds like you would be a great fit to join our team!

 

We are currently seeking a detail-oriented and qualified full-time Account Manager to join our dynamic, online bookstore team. Our corporate office is in Lexington, KY; however, this position would be Remote for the right candidate.

 

Key Responsibilities

 

     Face of the Company

Account Managers are expected to build strong relationships with contacts, and act as a resource for the school by maintaining knowledge of our services/offerings and the current trends within the market.

 

     Bookstore Management

Account Managers oversee the day-to-day operations of the online bookstore for our partner schools throughout the United States, providing them with the assistance, expertise, and the tools needed to maximize their sales potential. This includes overseeing the course material planning process for each school, inventory and order management, scheduling and conducting on-site textbook buyback events, monitoring customer service issues, and completing annual reviews with partner schools.

 

     Liaison

You will act as a liaison between partner schools, the online bookstore department, and the rest of the company. You are expected to maintain positive working relationships throughout the company to collaborate, innovate, and problem solve to continue to grow and strengthen the services provided by our company.

 

Knowledge, Skills, and Experience

 

     Bachelor’s Degree in Communications, Business, Marketing, or related field preferred

     Relevant account management, sales, marketing, customer service, or educational technology experience preferred

     Strong proficiency in Microsoft Office Excel, Word, Outlook

     Knowledge of current technology is a must, including Google Apps, iOS, Slack, and more

     Ability to multitask and meet deadlines in a fast-paced environment

     Fulfill team support roles as required

     Strong verbal and written communication skills

     Exceptional interpersonal and customer service skills

     Travel possible (local and overnight) up to 25%

     If remote:

     Ability to work from home; must have designated workspace, reliable internet, childcare, etc.

     Ability to attend occasional in-person meetings in Lexington, KY (preferred)

 

eCampus.com offers a competitive and comprehensive benefits package including medical, dental, vision, and life insurance; a 401K program with company match; and paid vacation and holidays.

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