Sales Support Specialist

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Headquartered in Tucson, Arizona, we are a provider of instruments and reagents for molecular profiling applications.  Our mission is to empower precision medicine at the local level.  In 2013, we commercialized our Edge instrument platform and a portfolio of RNA assays that leverage HTG’s proprietary nuclease protection chemistry.  Our Edge system capabilities have been expanded to fully automate sample and targeted library preparation for next-generation sequencing.  Additional information about us is available at www.htgmolecular.com.

Essential Functions:

  • Review pending orders and specific customer request to ensure excellent customer service and customer experience
  • Provide trouble shooting assistance for customer orders, account statuses and relevant problems
  • Review of contract and purchase order terms
  • Liaison meetings between Sales, Lab Service, Operations, and other teams to update on daily operations
  • Build rapport with Customers through friendly & engaging communication
  • Maintain database parity between Salesforce and Constant Contact
  • Monitor work to ensure quality, and continuously promote Quality First Time.

Minimum Qualification (education, experience, knowledge, skills, and abilities):

Education:  Preferred BS/BA in Business Administration, Sales, Marketing, Life Science or related 2 Years of customer service experience

Experience:

  • Sales Experience (either field based or inside sales); with proven track record of success
  • ERP experience required; Salesforce experience preferred

Knowledge, Skills and Abilities:

  • Data entry skills
  • Knowledge of contract principles
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
  • Customer service principles and practices
  • Administrative procedures
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Ability to demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Physical, Mental, and Environmental Requirements:

The position is sedentary and requires typing.  Work is indoors in a seasonally heated and air-conditioned environment.  

Nestled at the foothills of the majestic Catalina Mountains, and ringed by 4 other mountain ranges, a young and family friendly modern metropolis, Tucson offers 276 days of sunshine, unparalleled golf, museums, historic sites and hiking trails where one can experience the wide variety of animal and plant life of the Sonoran Desert, one of the most biodiverse spots on the planet.

HTG offers competitive salaries and an attractive benefits package including 100% employer paid medical and dental benefits, long term disability and life insurance, an employee stock purchase plan, and the unique ability to work with cutting edge technological advances.

HTG Molecular Diagnostics, Inc. is an EEO employer - M/F/Vets/Disabled
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