Inpatient Services Assistant

Inpatient Services Assistant

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time, non-exempt Inpatient Services Assistant. The schedule for this position is Monday-Friday 8am-5pm.

The Inpatient Services Assistant supports the Inpatient Services program by performing a variety of administrative tasks including scheduling, reporting, documentation, and supply management. This position assists with maintaining compliance with organizational policies, program standards, and regulatory requirements. The position involves limited independent decision-making within established guidelines and plays a key role in ensuring efficient, patient-centered clinic operations.

DUTIES & RESPONSIBILITES

It is the duty and responsibility of the Inpatient Services Assistant to:

• Perform administrative tasks to support daily operations.
• Enter data accurately and in a timely manner into systems such as excel documents and 10e11.
• Prepare and maintain reports, and other documentation as requested.
• Complete all incident reports prior to the end of each shift in accordance with policy.
• Assist with administrative projects and other duties as assigned including but not limited to open houses.
• Complete insurance verification for clients.
• Serve as a Medicaid Application Representative to assist patients in completing applications for Medicaid.
• Assist with departmental projects, reporting, and other duties as assigned.
• Manage inventory, ensuring compliance with storge regulations across all specialties
• Monitor supply levels and coordinate replenishment as needed.
• Support adherence to Substance Abuse and Mental Health Services Administration (SAMHSA), ASAM, CARF, and agency contract requirements.
• Work with clients to maximize units of service and maintain contract deliverables.
• Inventory Management: Oversee inventory and maintain established PAR levels across Medical, Counseling, BHT, and Admissions departments to improve accountability, minimize waste, and control expenses.
• Microix: Manage timely and accurate Microix entries to support purchasing and inventory processes.
• Documentation and Compliance: Assist with scanning outstanding and historical documentation to address existing backlogs and reduce compliance risks.
• Insurance Verification: Cross-train to support insurance eligibility verification and related responsibilities during the absence of other staff.
• Medicaid Application Assistance: Serve as a Medicaid Application Representative, assisting uninsured clients with completing applications, verifying existing application status, and following up on pending applications. This function will become increasingly important as Medicaid eligibility requirements and coverage challenges evolve.
• H&P Tracker: responsible for owning the H&P data entry using data from 10e11 and emails
• Coordinate and collaborate with other departments to support integrated care delivery.
• Attend staff meetings, in-service training, and quarterly training sessions as required.
• Contribute to ongoing quality improvement and program development initiatives.
• Front Desk Coverage: Cross-train to provide administrative coverage when staffing gaps arise
• Treat clients, colleagues, and stakeholders with dignity and respect.
• Demonstrate professionalism, cultural competence, and adherence to confidentiality standards.
• Complete assignments within designated timeframes and in compliance with organizational policies.

MINIMUM QUALIFICATIONS

• One year of Administrative Assistant experience
• Two years of experience working with diverse populations
• Proficient in MS Office 365 Suite
• Excellent written, verbal, organizational, and communication skills
• Ability to be creative and flexible within parameters of treatment programs and modalities

 PREFERRED QUALIFICATIONS

•  Database management

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.