District Manager (Dallas, TX)

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The Customer Center (TCC) a T-Mobile Premium Retailer is one of the first exclusively branded wireless retailers in the country.  With locations in the Tri-State Greater NY and DFW/ East Texas areas, TCC commits to each customer a positive retail experience – a quality of service that has remained unchanged for over 20 years.  When it comes to a career in wireless retail, TCC is the place to be.

The District Manager will have an opportunity to play a major part in building a national brand under T-Mobile by The Customer Center. There are significant opportunities to apply new and innovative ways to grow the Brand and to drive the performance of our retail locations. There is a top leadership team eager to partner with the ideal candidate. The individual will have the ability to build and upgrade a strong team.  There are major opportunities to implement new projects and products. Longer term, a top-performing candidate would have the ability to assume greater responsibility at TCC. Position Background & Objectives: The District Manager will drive sales execution efforts with retail locations. This leader will be accountable for realizing the full potential of the T-Mobile brand, ensuring that T-Mobile retail locations are well trained on T-Mobile products & services, including the improvement of the customer experience. This position is critical building preference at retail by driving employee relationships & merchandising, increasing sales, and reducing selling expenses. It will have responsibility for assigned retail stores and direct reports. Reporting to this position will be a team of retail store sales team members. This sales leader will report to the Regional Director. The District Manager will provide focus on sales strategies and tactics, including key initiatives such as providing leads to significantly increase distribution, improving the customer quality scores, retailer training, and other transformation initiatives. This role will play a key role in improving year-over-year employee satisfaction scores. The position will support integral organizational development efforts such as skill building, re-defining the retail sales and manager roles, and upgrading talent. It will also play a role of strengthening communication and cross-coordination among the Sales, Engineering, Marketing, Customer Service, and Business Operations organizations.

What you will do in your role:

  • You’re in charge of building your team of Store Managers and equipping them to hire and train the kinds of staff members that can deliver the best possible customer experiences
  • You’ll meet regularly with Store Managers to discuss day-to-day operations, upcoming store events, promotions, and training
  • We’ll also count on you to track everything from operational compliance, team dynamics, and store appearance to customer satisfaction and a rolling list of improvement areas
  • You’ll pinpoint performance gaps, addressing them with urgency as you escalate serious issues as needed; that said, you’ll also recognize and celebrate team successes regularly
  • When gaps in operations compliance and procedures arise, you’ll provide on-the-spot coaching
  • You’ll also analyze each store’s P&L for individual and cross-market performance gaps and opportunity areas
  • Finally, you’ll be a driving force in coaching your teams, motivating them, helping them develop, as well as making the tough decisions when your team needs to be held accountable

The experience and skills you’ll bring:

  • Bachelor’s degree in business or related field and/or equivalent work experience
  • 2-4 Years: Management of sales and operations in a retail sales organization
  • Multi-site Management
  • Professional Development
  • People Management
  • Presentations
  • Sales
  • Business Analysis
  • Communication
  • Customer Service

Valid driver's license with clean driving record and reliable vehicle required.

THE CUSTOMER CENTER MANAGEMENT, INC is an EEO employer - M/F/Vets/Disabled
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