Warehouse Lead & Furniture Service Specialist

Location: Bear, DE Warehouse

Job Type: Full-Time

Urban Furniture Outlet is a local, family-owned retail furniture and mattress business proudly serving Delaware and surrounding communities for over 36 years, with showrooms in New Castle and Dover. We take pride in delivering great values, exceptional customer service, and a dependable customer experience.

We are seeking a hands-on Warehouse Lead & Furniture Service Specialist for our Bear warehouse facility. This is a key, hybrid leadership role that bridges technical craftsmanship with daily logistics operations.

In this position, you will act as the Warehouse Manager’s right hand—helping guide daily warehouse associates, maintaining inventory accuracy, and riding on delivery routes as a lead specialist. Crucially, you will be our go-to expert for assembling products, inspecting inventory ("deluxing"), and performing wood, frame, or upholstery finish repairs both in the warehouse and during on-site customer service calls.

Furniture Technical Service, Assembly & Repair (Primary Focus)

• Inspect, unbox, and assemble furniture for customer deliveries, customer pickups, and showroom display.

• Perform bench repairs and finish touch-ups (wood scratch/dent repair, frame fixes, hardware adjustments, and upholstery adjustments) on damaged or returned goods.

• Conduct in-home customer service calls and exchanges to troubleshoot and resolve minor product service issues on-site.

Warehouse Leadership & Operations

• Assist the Warehouse Manager in assigning daily tasks, training warehouse associates, and keeping workflow moving efficiently.

• Perform receiving tasks: unload freight trucks, verify incoming purchase orders, inspect for damages, and log inventory accurately using our POS system.

• Conduct regular inventory cycle counts and communicate stock discrepancies or supply needs to management.

• Assist in pulling, staging, and loading merchandise for delivery routes and inter-store transfers.

Delivery & Field Operations

• Drive or ride as part of the delivery team, ensuring safe handling, delivery, and assembly of furniture.

• Maintain clear, detailed paperwork for customer service orders, delivery manifests, and inventory receipts.

• Ensure routine service and maintenance schedules for delivery trucks and warehouse power tools are upheld.

• Maintain a safe, clean, and organized shop and warehouse environment.

• Technical Skills: Proven experience with furniture assembly, power tools, and basic wood/furniture finish repair (filler, touch-up markers, burn-in/frame repair experience is a major plus).

• Leadership & Drive: Self-motivated with the ability to lead by example, prioritize daily task lists, and support a small team with minimal supervision.

• Physical Capability: Ability to lift, push, pull, and maneuver heavy furniture items (at least 50+ lbs routinely) in a physical, fast-paced environment.

• Logistics & Computer Skills: Familiarity with inventory tracking systems/POS software, inventory cycle counts, and receiving procedures.

• Driving Credentials: Valid Driver’s License with a clean driving record (experience operating box trucks and forklifts preferred).

• Competitive hourly pay with leadership/specialist differential

• Fun, supportive, and team-oriented work environment

• Generous employee discount programs

• Paid holiday pay