Retail Operations Manager

THE ROLE

We are currently seeking a Retail Operations Manager to lead a collaborative leadership team with the main objective of driving the company's operational overall success. This includes working with the Store Managers to ensure business growth and success while supporting the store operations and overall business goals. You'll share our passion for great local food and extraordinary food experiences.

• Retail Operations: Optimize operations through effective leadership, team collaboration, and consistent execution and creation of procedures to ensure efficiency and accuracy.
• Financial Performance: Manage store financials of both locations and delivering budget targets for KPIs of sales, margin, labour, and net profit.
• People Leadership: Lead, develop, and hold team members accountable by fostering a high-performance culture, supporting training and coaching, and ensuring compliance with company policies and standards.

WHO WE ARE

The Root Cellar sprouted from a deep passion for fresh, local food and sustainable food systems.

What began as a small idea quickly took root in Victoria, where the community embraced and amplified that passion - helping The Root Cellar grow into what it is today. Across both markets, we proudly offer Vancouver Island’s widest selection of locally grown, organic, and conventional produce, alongside a full-service butcher and deli, artisanal groceries, dairy, fresh breads, and bulk foods.

At The Root Cellar, we’re committed to supporting local farmers and makers, celebrating great food, and creating a welcoming place where quality, care, and community come together under one roof.

WHAT WE BRING TO THE TABLE

• Compensation includes a base salary of $85,000 to $95,000 (based on related experience) plus a performance bonus tied to KPIs
• 20% team member store discount
• Future opportunity to participate in employee ownership plan
• Group health and dental benefits, including employee and family assistance program
• Opportunities to learn and grow
• And yes… all the legendary Green Sauce you could want

WHAT YOU BRING TO THE TABLE

• Several years operational experience at a managerial level, preferably in a multi-site retail environment
• Experience with inventory systems, ordering processes, and loss prevention strategies
• Previous experience with scheduling, team management, and creating positive customer experiences

THE DETAILS

Please submit your resume if you want to apply for this career opportunity.

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